Ideal Boilers HE15 User Manual

Also see for HE15: Installation and servicing instructions Installation and servicing Installation and servicing User guide

Contents

Ideal Boilers, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel.01482 492251 Fax. 01482 448858. Registration No. London 322 137.Ideal Stelrad Group pursues a policy of continuing improvement in the design and performanceof its products. The right is therefore reserved to vary specification without notice.Ideal Consumer HelplineTel: 01482 498660www.idealboilers.comPOINTS FOR THE BOILER USERNote. In line with our current warranty policy we would ask that you check through the following guide to identify anyproblems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other thanwith the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gainedby the engineer.TROUBLESHOOTING - TYPICAL NON PRODUCT FAULTSProblem SolutionBoiler is not working forcentral heating or hot water.• Check there is power to the boiler – switch (A) in the ON position and ‘0 ’ displayed on thecontrols.• If ‘0 ’ not displayed then not a boiler fault – contact your installer/service company.• Check external programmer is set to an ‘ON’ period and the relevant function selected i.e.central heating or domestic hot water. Test by overriding the programmer by setting to‘continuous.• Check room thermostat for central heating or the cylinder thermostat for domestic hot water,are set at the required temperature. To test operation of either thermostat turn fully up. If noresponse contact your installer.Boiler is not working forcentral heating or hot waterand the display shows ‘L:AL:AL:AL:AL:A ’(flashing).• Press reset button (C) for 2 seconds, the boiler should then re-light. If fault recurs thisindicates an overheat condition. The boiler should be turned off and your installer contacted.• Check if ALL radiators have thermostatic radiator valves fitted. If they have contact yourinstaller.Boiler is not working forcentral heating or hot waterand the display shows ‘H:AH:AH:AH:AH:A ’(flashing).• Check if ALL radiators have thermostatic radiator valves fitted. If they have contact yourinstaller.Boiler is not working forcentral heating or hot waterbut attempts to fire by goingthrough 3 ignition attempts.Display shows ‘L : FL : FL : FL : FL : F ’ (flashing).• Press reset button (C) for 2 seconds to repeat ignition sequence.• Check gas supply (try another appliance – cooker/fire etc.) – If no gas supply then not a boilerfault – contact gas supplier.• Check condensate pipe is not blocked or frozen. If blocked, clear blockage – if not possible tocheck contact your installer.

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