6 User’s6. POINTS FOR THE BOILER USERNote. In line with our current warranty policy we would ask that you check through the following guide to identify anyproblems external to the boiler prior to requesting a service engineer’s visit. Should the problem be found to be otherthan with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is notgained by the engineer.TROUBLESHOOTINGYESYESNO HOT WATERCheck the mains power is turnedon and ensure mode knob (C) isin the summer or winter positionIs water coming out of the hotwater tap when turned on?NO CENTRAL HEATINGCheck the mains power is turnedon and ensure mode knob (C) isin the winter positionDoes the boiler operate andprovide central heating?Check the time settings on theprogrammer are as you requireand adjust if necessaryCheck the programmer (internalor external to the boiler) is inan “ON” position and the roomthermostat is turned upNO HOT WATER ORCENTRAL HEATINGCheck the mains power is turnedon and ensure mode knob (C) isin the winter positionSee boiler “Operation Modes”and “Fault Codes” sectionDoes the boiler have a displayshowing on the front controlpanel?See boiler “Fault Codes”section. If ‘00’ is displayed thencontact Ideal Customer ServicesHelpline if your appliance isunder warranty or a Gas SafeRegistered Engineer, in IE aRegistered Gas Installer (RGII),if out of warrantyYESNOContact a Gas Safe RegisteredEngineer or in IE a RegisteredGas Installer (RGII)NOSee boiler “Operation Modes”and “Fault Codes” section.If ‘00’ is displayed then contact aGas Safe Registered Engineeror in IE a Registered GasInstaller (RGII)NOContact a Gas Safe RegisteredEngineer or in IE a RegisteredGas Installer (RGII)