Problem Solving GuideThe following is a summary of potential problems in operation to help troubleshoot various issues.Improper use may cause an inaccurate result without producing an error message or a symbol. In theevent of a problem, refer to the information under action.If you follow the recommended instructions but a problem still exists, please contact an IDEAL LIFE™customer representative at 1-888-IDEAL-41 (888-433-2541) to resolve the issue.Trouble ShootingSituation: The meter does not display a message after inserting a test strip.PROBABLE CAUSE WHAT TO DOBattery exhausted. Replace the battery.Battery incorrectly installed or absent. Check that the battery is correctly installed.Test strip inserted upside-down Insert the test strip correctly with the contact bars endor incompletely. first and facing up.Defective meter. Please call an IDEAL LIFE customer representative.Situation: The test does not start after applying the sample.PROBABLE CAUSE WHAT TO DOInsufficient blood sample. Repeat the test using a new test strip with largervolume of blood sample.Defective test strip. Repeat the test with a new test strip.Sample applied after automatic Repeat the test with a new test strip.shutoff (3 minutes after last user action). Apply sample only when “ ” appears on the display.Defective meter. Please call an IDEAL LIFE customer representative.Problem Solving GuideInstruction Manual 43Ideal Blood Gluco Manual 9/24/07 12:25 PM Page 43