JBL CINEMA SB250 Owner's Manual

Also see for CINEMA SB250: Quick start guide Quick start guide

Contents

9JBL CINEMA SB250ENGLISHTROUBLESHOOTINGIf your JBL CINEMA SB250 system does not perform the way you think it should, check whether the problem is covered in this section before contacting your dealeror a JBL representative.Problems SolutionsIf the soundbar does not turn ON • Check if the soundbar power supply’s AC cord is plugged into a working AC outletand that the power supply is plugged into the soundbar.If the subwoofer does not turn ON • Check if the subwoofer’s power cord is plugged into a working AC outlet.• Press the Power switch of the subwoofer.• Check if the subwoofer’s AC fuse has blown. See Subwoofer Rear Panel Controls.If there is no sound coming from both the soundbar and the subwoofer • Check if soundbar is ON (the Power Indicator should be white).• Check if the cable connecting the TV or other source component to soundbar isproperly connected at both ends.• Check if the soundbar’s Source Selector is set to the correct source and thatsource is playing an audio signal.• Check if the system is not muted. If the system is muted, press the volumebuttons to un-mute the system.• Check if the soundbar’s volume is not turned all the way down (the lowest settingof the Volume Down button will mute the system).If there is no sound coming only from the subwoofer • Check if the Subwoofer Volume Control is not turned all the way down using theremote control.• Check if the wireless connection is still active (Blue LED constant in the back ofthe subwoofer). If the LED is flashing blue, then restart the pairing process.• Move the subwoofer closer to the soundbar. The maximum wireless operationdistance is 50 feet (15.3 m).If the soundbar’s sound is distorted • Check the source component to see if the distortion is coming from it, and notfrom soundbar.If there is sound from the system, even when the soundbar’s volume is turned allthe way up• If the TV or source component is connected via a variable output, check itsinstructions if the output is not turned down too low.If the bass output is not loud enough • Turn up the subwoofer’s volume using the remote control.• Move the subwoofer at a corner of the room.• Move the subwoofer closer to the seating location.The volume is reset when I turn on the soundbar • This is actually an inbuilt feature of the soundbar. If the soundbar is playingat more than 50 percent of maximum volume and the power is turned off, thevolume of the soundbar is automatically reset to 50 percent of the maximumvolume when the system is turned ON.My TV is ON and my SB250 is in Standby. When I switch off my television, it turnsmy SB250 ON• This is actually related to some issue on some television having wrong Hot PlugDetection (HPD) protocol. You can activate/deactivate HPD protocol by pressingthe Surround and Volume buttons simultaneously.

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