JBL Harman Bar 2.0 ALL-IN-ONE User Manual

Also see for BAR 2.0 ALL-IN-ONE: Quick start guide Owner's manual

www.jbl.comEnglish131311 TROUBLESHOOTINGNever try to repair the product yourself. If you have problemsusing this product, check the following before you requestservices.SystemThe unit will not turn on.• Check if the power cord is plugged into power and thesoundbar.The soundbar has no response to button pressing.• Restore the soundbar to factory settings (See the “RESTOREFACTORY SETTINGS” chapter).SoundNo sound from the soundbar• Make sure that the soundbar is not muted.• Select the correct audio input source on the remote control.• Connect the soundbar to your TV or other devices properly.• Restore the soundbar to its factory settings by pressingand holding and on the soundbar for more than 10seconds.Distorted sound or echo• If you play audio from your TV through the soundbar, makesure that your TV is muted or the built-in TV speaker isdisabled.Audio and video are not synchronized.• Enable the audio sync function to synchronize audio andvideo (See “Audio sync” in the “SOUND SETTINGS” chapter).BluetoothA device cannot be connected with the soundbar.• Check if you have enabled Bluetooth on the device.• If the soundbar has been paired with another Bluetoothdevice, reset Bluetooth (see “To connect to another device”under “Bluetooth connection” in the “CONNECT” chapter).• If your Bluetooth device has ever been paired with thesoundbar, reset Bluetooth on the soundbar, unpair thesoundbar on the Bluetooth device, and then, pair theBluetooth device with the soundbar again (see “To connectto another device” under “Bluetooth connection” in the“CONNECT” chapter).Poor audio quality from a connected Bluetooth device• The Bluetooth reception is poor. Move the source devicecloser to the soundbar, or remove any obstacle between thesource device and the soundbar.The connected Bluetooth device connects and disconnectsconstantly.• The Bluetooth reception is poor. Move the source devicecloser to the soundbar, or remove any obstacle between thesource device and the soundbar.• For some Bluetooth devices, the Bluetooth connection canbe deactivated automatically to save power. This does notindicate any malfunction of the soundbar.Remote controlThe remote control does not work.• Check if the batteries are drained. If so, replace them withnew ones.• Reduce the distance and angle between the remote controland the main unit.

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