43APPENDIXGETTING HELPYou can get help from the troubleshooting section, FAQ or Customer Support on our website.Troubleshooting Section in this User’s GuidePlease refer to the Troubleshooting section first, as it contains some of the most common problemsthat users encounter.Website FAQPlease visit our website at www.jenoptik-camera.com to view the Frequently Asked Questions (FAQ).Website Customer SupportIf the problem you are encountering is not listed in the FAQ section, please send us an email throughour web site by clicking on Contact Us.If you have questions concerning the operation of the camera or software installation, please have thefollowing information ready before you contact us:Camera Information: Computer Information:Name of camera model: Operation System:Camera Serial Number: Computer Maker and Model:Exact Error Message Received:For ArcSoft Technical Support on Photo Editing Software, please contact:In the USA and Canada ChinaArcSoft, Inc. ArcSoft Beijing Co., Ltd.46601 Fremont Blvd. No. 6 South Capital Gym RoadFremont, CA 94538 Beijing New Century Hotel OfficeTel: (510) 440-9901 Building, #1060Fax: (510) 440-1270 Beijing 100044, ChinaE-mail: support@arcsoft.com Tel: 8610-6849-1368Fax: 8610-6849-1367E-Mail:tech@arcsoft.com.cnJapan EuropeArcSoft Japan Unit 14, Shannon Industrial Estate9F, 1-21-9, Higashi-Gotanda, Shannon, Co. Clare, IrelandShinagawa-ku, Tel: +353 (0) 61-702087Tokyo 141-0022, Japan Fax: +353 (0) 61-702001Tel: +81-3-5795-1392 E-Mail: europe@arcsoft.comFax: +81-3-5795-1397 Latin America (local call only)E-Mail: support@arcsoft.jp Tel (Brazil): 00817-200-0709Tel (Chile): 800-202-797E-Mail: latinsupport@arcsoftsupport.comTaiwanArcSoft Inc. Taiwan BranchTel: +886 (0) 2-2506-9355Fax: +886 (0) 2-2506-8922E-Mail: support@arcsoft.com.tw