Jabra GO 6430 User Manual

Also see for GO 6430: User manual Setup and configuration guide Datasheet Brochure Datasheet

Contents

Jabra GO 6430 User Manual Manual pdf 20 page image

20 ENGLISHJABRA GO 64308. FAQS AND TROUBLESHOOTINGQ Why won’t my headset pair with my mobile phone?A Check the following:• Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use themulti-function button to turn it off (press and hold down for 4 seconds), then turn it back on in pairingmode (press and hold for 4 seconds). In pairing mode, its LED should be a constant blue color. If theheadset LED is red, the headset needs charging.• Make sure that Bluetooth® is active on your mobile phone and put it into Bluetooth® pairing mode.Q Why won’t my headset pair with the Jabra LINK 350 USB Bluetooth® Adapter?A Check the following:• Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use themulti-function button to turn it off (press and hold down for 4 seconds), then turn it back on in pairingmode (press and hold for 4 seconds). In pairing mode, its LED should be a constant blue color. If theheadset LED is red, the headset needs charging.• Make sure the Jabra LINK 350 USB Bluetooth® adapter is in pairing mode. Plug the adapter into a PC, andthen press and hold the adapter button until the adapter LED turns blue.Q Why doesn’t my computer detect the Jabra LINK 350 USB Bluetooth® Adapter?A Try connecting the USB Bluetooth® adapter to another USB port on the PC. Also, please note that it must bea direct connection - i.e. with no USB hub in between.Q Why doesn’t the headset work with my mobile phone or softphone (PC)?A Check the following:• Make sure the headset is charged. The LED is a constant green when fully charged.• Make sure the headset is within range of the USB Bluetooth® adapter or mobile phone.• The adapter/mobile phone and the headset may no longer be paired.Q Why can I not hear anything in my headset when using my mobile phone?A Check the following:• Make sure the headset and mobile phone are paired and within range.• Increase the speaker volume on the headset by sliding your finger along the touch panel on the headset.Q My earhook/headband/neckband is broken. How do I get another one?A Contact your local Jabra supplier to place an order.Q Why do I hear a low noise in the headset when there is silence at the other end?A The headset speaker volume might be too high. To decrease the volume, slide your finger down the headsettouch panel.Q Why can I not hear any sound, or listen to music from my PC, in my headset?A Check the following:• Make sure the Jabra LINK 350 is selected as the current audio device both in Windows sound control paneland in the application you are using.• Make sure the audio link to the PC is open. Right-click the Jabra Device icon in the Windows taskbar .• Make sure softphone (PC) is enabled in Jabra PC Suite.Q Does Wi-Fi interfere with Jabra GO 6430?A No. The Jabra GO 6430 uses adaptive frequency hopping, avoiding channels that are blocked by Wi-Fi.Q Is it possible to listen in on calls with the Jabra GO 6430?A The risk of unauthorized access to communication via a Bluetooth® headset is very limited. The Jabra GO 6430uses 128-bit encryption.Q What is the range on the Jabra GO 6430?A The Jabra GO 6430 headset supports the following maximum ranges:• When connected to the Jabra LINK 350 the range is up to 100m.• When talking on (most) mobile phones the range is up to 25m.Q What is the talk time for a Jabra GO headset?A Approximately 6 hours. Talk time depends on the device the headset is connected to.