Jabra PRO 9400 Series Faq

Also see for PRO 9470: User manual Operation guide How to connect Datasheet Quick start guide

Contents

frequently asked questions

Jabra PRO 9400 Series Faq Manual pdf 1 page image

Frequently asked questionsV06_1012Jabra PRO™ 9400 SeriesQ How can I use my Headset wItH my mobIle pHone?(Jabra pro™ 9470 only).A To be able to do this, you need to pair the Jabra PRO™ 9470base with your mobile phone (your headset is based on DECTand cannot be paired directly with your mobile phone). Do thefollowing:- Refer to the section “Re-running the Setup Wizards” whichexplains how to launch the mobile phone part of the setupwizard. This puts the headset’s base into pairing mode, whichcauses it to advertise itself as ‘available for pairing’.- Make sure that Bluetooth® is active on your mobile phone andput it into Bluetooth pairing mode. The exact procedure fordoing this varies according to brand and model. See your usermanual for details.- Remember that the headset identifies itself as “Jabra PRO™9470” — you need to find and select this on your phone. Youmight also be prompted to enter the pass code “0000” (fourzeros) to accept pairing. If you need more on this, see thesection called “Using Jabra PRO™ 9470 with a mobile phone” inthe user manual.Q How many Bluetooth devIces can I Have connected totHe Jabra pro™ 9470 base?A Only one. The Jabra PRO™ 9470 base supports Bluetooth so thatyou can use your mobile phone with your headset.Q How do I paIr my Headset wItH tHeJabra pro™ 9400 base?A If you dock a Jabra PRO™ 9400 base and headset that arenot paired, the touch screen asks if you would like to pair theheadset — either as a primary or secondary device. If you chooseto pair it as secondary, the connection is temporary, lasting onlyuntil the end of the next (or current call). This feature is meantto facilitate conference calling.Touch the ‘confirm’ icon to pair them; touch the ‘cancel’ icon toprevent pairing (while still charging the headset).If you dock a headset to a Jabra PRO™ 9400 base with whichit is already paired, no pairing notification appears. For moreinformation, see the section called “Pairing and Connecting theBase and Headset” in the user manual.Q can I paIr my Headset dIrectly wItH a tHIrd-party dectpHone?A No, you can only pair the headset with a Jabra PRO™ 9400base (it is not Generic Access Profile (GAP) compliant). This isbecause Jabra PRO™ 9400 uses an enhanced version of the DECTstandard, thereby enabling many of its advanced call-handlingfeatures. These enhancements are not supported by third-partymanufacturers.Q wHy doesn’t my computer detect tHeJabra pro™ 9400 base?A Try connecting the base to another USB port on the PC. Also,please note that it is recommended to have a direct connection -i.e. with no USB hub in between.Q wHy doesn’t my Headset work wItH my desk pHone /softpHone / mobIle pHone (Jabra pro™ 9470 only)?A Please check the following:- Make sure the headset is charged. The LED lights a constantyellow color while charging, then shows no light at all (onlystate indication) when fully charged.- Make sure the headset is within range of the base (up to 150m)and that the mobile is within range of the base (up to 10m).- The base / mobile phone and the headset may no longer bepaired. Refer to the questions about pairing these devices,above.Q notHIng Happens wHen I try to use my desk pHone.A Check the following:- Make sure the Jabra PRO™ 9400 base is powered on (check thatthe touch screen is on).- Make sure the desk phone is the current target. See the sectioncalled “The Target Phone Concept” for more.- Make sure the audio link to the desk phone is active (e.g.,by tapping the headset multifunction button or touching theactivate-audio-link icon on the touch screen).- Make sure that the telephone has an active connection to thephone network (i.e. the handset is off the hook or the headsetbutton is pressed).- Re-run the desk phone set-up wizard.Q I cannot Hear anytHIng In my Headset wHen usIng mymobIle pHone. (Jabra pro™ 9470 only)A Try the following:- Make sure the two devices are paired and connected. See thesection “Using Jabra PRO™ 9470 with a mobile phone” in theuser manual for more information.- Increase the speaker volume on the headset by sliding yourfinger up the touch-sensitive panel on the side of the headset.Q I Hear a low noIse In tHe Headset wHen tHere IssIlence at tHe otHer end?A Your headset is probably using one of the highest volumesettings. Decrease the speaker volume on the headset by slidingyour finger down the touch-sensitive panel on the side of theheadset.GN Netcom is a world leader in innovative headset solutions. GN Netcom develops, manufactures and markets its products under the Jabra brand name.WWW.JABRA.COMJABRA® IS A REGISTERED TRADEMARk OF GN NETCOM A/STHE Bluetooth® WORD MARk AND LOGOS ARE OWNED BY THE Bluetooth SIG, INC. AND ANY USE OF SUCH MARkS BY GN NETCOM A/S IS UNDER LICENSE. (DESIGN AND SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE)FAQ

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