18ENGLISHjabra rox WIrELESS7. sUPPorT7.1 FAqView the comprehensive FAq on Jabra.com/roxwirelessQ Why do I hear crackling noises?A Bluetooth is a radio technology that is sensitive toobjects between the headset and the connecteddevice. ensure the headset and the connected deviceare within range (up to 10m/33ft).Q What is the range of the headset?A The Jabra Rox Wireless supports the following maxi-mum ranges: 10m/33ft.Q Why do I not hear anything?A You might need to increase the speaker volume, orensure that the headset is connected to a device.Q I am having Bluetooth connection problemsA Check your mobile device’s Bluetooth menu anddelete/forget the headset. Re-connect the headset toyour Bluetooth device following the Bluetooth connec-tion instructions.7.2 HoW To CARe FoR YouR HeADSeT Always store the headset with the power offand safely protected. Avoid storage at extreme temperatures (above65°C/149°F or below -10°C/14°F). This canshorten battery life and may affect the headset.