Jandy SHPF Installation And Operation Manual

Also see for SHPF: Installation and operation manual

Contents

Page 13Section 6. Troubleshooting and RepairJandy ® strongly recommends that you call a qualified service technician to perform any repairs on the filter/pump system. To locate a qualified technician, check your local yellow pages or visit www.jandy.com andclick on "Product Support."6.1 TroubleshootingSymptom Possible Problem/SolutionThe cleaning/circulating system isnot operating correctly.Verify that skimmer baskets, pump basket and other screens are clean. Clean asnecessary.Check filter and clean as necessary.Check valve positions. Adjust as necessary.NOTE Multiple pieces of equipment operating at one time (for example, waterfalls, spa jets,and surface returns) will affect the cleaning system from working properly.Check the cleaning system manual to ensure that the system is adjusted according to themanufacturer's recommendations.Bubbles present in the pumpbasket.Air in system. Check the pool or spa water level to ensure it is at the proper level and that airis not being drawn into the suction piping. If the water is at normal level, turn off the pump.Remove the lid and check for debris around the lid o-ring seat, as this will cause air leaksinto the system. Clean the lid o-ring and place on the lid. Hand-tighten the lid to make an airtight seal. Do not use any tools to tighten the lid. Turn the pump back on.Air leaks are still present. Check the suction side piping union. While the pump is running, try to tighten the union. If thisdoes not stop the air leak, turn off the pump. Loosen both unions and slide the pump out ofthe way. Remove, clean and re-install both union o-rings.Reposition the pump next to the piping and secure the union nuts to the pump. With cleanunion o-rings, hand-tightening of the unions should create a seal. If the unions still do notseal, gently tighten with a large pair of tongue-and-groove pliers.Do not over-tighten.There is no air in the system, butthe pressure is still low.It is possible that debris is caught in the pump impeller. The pump impeller moves the water,and the vanes in the impeller can become blocked with debris. See Section 6.2, ServiceTechnician Maintenance, 6.2.1 "Blocked Impeller" for more information.There is no debris blocking theimpeller and the pressure is stilllow.The pump impeller and diffuser are showing signs of normal wear. Have a qualified servicetechnician check the impeller and diffuser and replace as necessary.If the pump is part of a relatively new installation, it could be an electrical problem. Contact aqualified service technician. Have the technician check for loose electrical connections andcheck the voltage at the pump motor while it is in operation. The voltage must be within 10%of the motor's data plate rating. If the voltage is not within 10%, contact a qualified electricianand/or the local power service provider.Pump seal is leaking air. Have a qualified service technician replace the seal.The pump is leaking water betweenthe motor and pump body.This is caused by a damaged or failed mechanical seal. Replace the seal. See Section 6.2,Service Technician Maintenance, 6.2.4 "Mechanical Seal Replacement".The pump gets hot and shuts offperiodically.Ensure that there is adequate room around the motor to circulate air and keep the motorcool. Have a qualified electrician check for loose connections and check the voltage at thepump motor while it is in operation. The voltage must be within 10% of the motor's data platerating. If the voltage is not within 10%, contact a qualified electrician and/or the local powerservice provider.