ASSISTANCEOR SERVICEBefore calling for assistance or service, please check"Troubleshooting." It may save you the cost of a service call. Ifyou still need help, follow the instructions below.When calling, please know the purchase date and the completemodel and serial number of your appliance. This information willhelp us to better respond to your request.Cooktop Bracket Adhesive Kit(for marble countertop installations only)Order Part Number W10310006If the problem is not due to one of the items listed in the"Troubleshooting" section...Call the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate anauthorized service company. When calling, please know thepurchase date and the complete model and serial number of yourappliance. Be sure to retain proof of purchase to verify warrantystatus.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer eXperience Center553 Benson RoadBenton Harbor, MI 49022-2692Web address: www.jennair.comOr call: 1-800-JENNAIR (1-800-536-6247)U.S. customers using -FrY for deaf, hearing impaired or speechimpaired, call: 1-800-688-2080.NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User's guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomereXperience Center.Cooktop Cleaner(ceramic glass models)Order Part Number 31464Cooktop Protectant(ceramic glass models)Order Part Number 31463Cooktop Scraper(ceramic glass models)Order Part Number WA906BAll-Purpose Appliance CleanerOrder Part Number 31662If the problem is not due to one of the items listed in the"Troubleshooting" section...Call the dealer from whom your appliance was purchased, or callJenn-Air at 1-800-807-6777 to locate an authorized servicecompany. When calling, please know the purchase date and thecomplete model and serial number of your appliance. Be sure toretain proof of purchase to verify warranty status.If the dealer or service company cannot resolve your problem,write to:Jenn-Air Brand Home AppliancesCustomer eXperience Centre200 - 6750 Century Ave.Mississauga, ON L5N 0B7Web address: www.jennair.caOr call: 1-800-807-6777.NOTE: When writing or calling about a service problem, pleaseinclude the following information:1. Your name, address and daytime telephone number.2. Appliance model number and serial number.3. Name and address of your dealer or servicer.4. A clear description of the problem you are having.5. Proof of purchase (sales receipt).User's guides, service manuals and parts information areavailable from Jenn-Air Brand Home Appliances, CustomereXperience Centre.13