The guarantee does not apply:1. If faults do not, or only partially, comply with the pointsmentioned above.2. If the fireplace has been modified in any way, without thepermission of Kal-fire.3. If the fireplace is transported without adequate packagingand protection.4. If the fireplace changes ownership.5. If the installation and/or operating instructions given by themanufacturer have not been followed.6. If damage is caused by external causes (jolts, lightning,falls, flood, overheating of the fireplace) during transport,storage or assembly.7. In the event of incorrect treatment, improper and poor useand/or neglect of the appliance.8. If repairs or supplies of separate parts have been carriedout by another manufacturer or a dealer not authorised byour company.9. In the event that the proof of guarantee and the originaland dated proof of purchase cannot be presented, and / orwhen the particulars on the proof of purchase have beentampered with (date deleted, made illegible, changed etc.).APPENDIX D2: Terms of guaranteeKal-fire products, which are covered by this guarantee, have beencarefully made from high quality materials. If, despite this care,faults or defects occur, the following guarantee stipulations apply:1. Before the appliance is installed, the authorised installermust ensure that the flue gas duct is in good quality andin good working order. The wood burning fireplace mustbe built in by authorised installers, in accordance with thenational and any regional applicable legislations, and mustbe installed in accordance with the installation instructionssupplied with the Kalfire.2. Kal-fire B.V. is not liable for the installation of the Kalfire.3. The period of guarantee for Kal-fire wood burning built-in fireplaces is five years, commencing on the date ofpurchase. This date must be clearly and legibly stated onthe invoice.4. Glass, sealings and the fire bricks or skamol plates are notcovered by this guarantee.5. This guarantee is only valid if the fireplace has been usednormally and only if wood has been used as fuel.6. The guarantee covers the replacement or repair of alldefects, identified by the manufacturer.7. The guarantee does not give any entitlement forcompensation, in case if the Kalfire cannot be used.8. The renewal or replacement of parts that fall under theguarantee, will not prolong the total term of the guarantee.9. If, within the period covered by the guarantee, a defectoccurs as a result of a manufacturing fault or faultymaterial, Kal-fire will send the replacement part free ofcharge to the installer, without compensation for thedisassembly/assembly. Transport costs are for the accountof the user.10. If the installer is unable to remedy the defect/malfunction,he can expressly request the assistance of Kal-fire (only inBENELUX countries).11. The fireplace in its entirety, or parts of the fireplace,may only be returned for inspection or repair after priorconsultation. These goods should be accompanied by afully completed guarantee document (Appendix C1) and thedated proof of purchase.12. With any on-site service (only in BENELUX countries)by Kal-fire during the guarantee period, the guaranteedocuments (Appendix C1 and the dated proof of purchase)must be handed over.13. For service carried out on site, outside the guaranteeperiod, material costs, labour hours and call out costs will becharged.66