GB-32troubleshootingIf a problem does occur, it may often be due to something very minor. The following Q & Amaybe able to resolve the problem.questions and answersQ. Why doesn’t the food seem to cook?A. Check that:• the cooking time has been set• the door is closed• the mains socket is not overloaded causingthe fuse to blow.Q. Why does the food seem undercooked orovercooked?A. Check that:• the correct cooking time has been set• the correct power setting has been used.Q. How can I stop eggs from popping?A. When you cook or poach eggs in themicrowave, the yolk can sometimes pop assteam builds up inside it. You can stop theegg from popping by piercing the yolk with atoothpick before cooking.Never cook eggs that are still in their shells.Q. Why is it so important that I allowstanding time after cooking?A. With microwave cooking, many foodsbuild up enough heat inside them to continuecooking even after they have been taken outof the oven. Microwave cooking works fromthe outside of food inwards, standing timelets you cook the centre of the food just rightwithout the outside being overcooked.Q. Why does my oven sometimes takelonger to cook than it says in the recipe?A. First check that the oven was set just asthe recipe said.Cooking times and heat settings aresuggestions to help prevent overcookingbut differences in the weight, size, shapeand starting temperature of food will allaffect how long it takes to cook – just as itdoes with a conventional oven. Use yourjudgement along with the recipe to checkwhether the food has been cooked properly.Q. Why do I get condensation on the insideof the oven door?A. Condensation is perfectly normal,especially when you are cooking food witha high moisture content such as potatoes.Q. Does the microwave energy get throughthe window on the door?A. No. The door has a special metal screenwith holes in that lets you see inside butstops microwave energy from getting out.Q. Steam comes out of the side of the doorand vents. Can microwave energy get outtoo?A. No. The door and vents are carefullydesigned to let steam out during cooking butkeep microwave energy in. The gaps are notbig enough for microwave energy to escape.Kenwood K23GSS10_IB_GB_100315.indd 32 3/15/10 4:05 PM