22TROUBLESHOOTINGSymptom RemedyGeneralSound cannot be heard. • Adjust the volume to the optimum level.• Check the cords and connections.“MISWIRING CHECK WIRINGTHEN PWR ON” appears.Turn the power off, then check to be sure the terminalsof the speaker wires are insulated properly. Turn thepower on again.“PROTECTING SEND SERVICE”appears.Send the unit to the nearest service center.• Sound cannot be heard.• The unit does not turn on.• Information shown on thedisplay is incorrect.Clean the connectors. ( 2)The unit does not work at all. Reset the unit. ( 3)Radio • Radio reception is poor.• Static noise while listeningto the radio.• Connect the antenna firmly.• Pull the antenna out all the way.CD / USB / iPodDisc cannot be ejected. Press and hold M to forcibly eject the disc. Be carefulnot to drop the disc when it is ejected. If this does notsolve the problem, reset the unit. ( 3)Noise is generated. Skip to another track or change the disc.Tracks do not play back asyou intended them to play.Playback order is determined when files are recorded.“READING” keeps flashing. Do not use too many hierarchical levels or folders.Elapsed playing time is notcorrect.This is caused by how the tracks are recorded.Correct characters are notdisplayed (e.g. album name).This unit can only display uppercase letters, numbers,and a limited number of symbols.About iPod/iPhoneMade for- iPod touch (2nd, 3rd, 4th, and 5th generation)- iPod classic- iPod nano (3rd, 4th, 5th, 6th, and 7th generation)- iPhone 3G, 3GS, 4, 4S, 5, 5S, 5C• For the latest compatible list and software versions of iPhone/iPod, see:www.kenwood.com/cs/ce/ipod• You cannot operate iPod if “KENWOOD” or “ ” is displayed on iPod.About Android device• This unit supports Android OS 4.1 and above.• Some Android devices (with OS 4.1 and above) may not fully support Android Open Accessory(AOA) 2.0.• If the Android device supports both mass storage class device and AOA 2.0, this unit alwaysplayback via AOA 2.0 as priority.• For more information and the latest compatible list, see: www.kenwood.com/cs/ce/About Pandora• Pandora is available only in the U.S., Australia and New Zealand.• Because Pandora is a third-party service, the specifications are subject to change withoutprior notice. Accordingly, compatibility may be impaired, or some or all of the services maybecome unavailable.• Some functions of Pandora cannot be operated from this unit.• For issues using the application, please contact Pandora at pandora-support@pandora.com.About iHeartRadio• iHeartRadio® is a third-party service, therefore the specifications are subject to changewithout prior notice. Accordingly, compatibility may be impaired or some or all of theservices may become unavailable.• Some iHeartRadio® functionality cannot be operated from this unit.About Bluetooth• Depending on the Bluetooth version of the device, some Bluetooth devices may not be ableto connect to this unit.• This unit may not work with some Bluetooth devices.• Signal conditions vary, depending on the surroundings.• For more information about Bluetooth, visit the following website:www.kenwood.com/cs/ce/MORE INFORMATIONJS_KWD_KDC_X399_KN_EN_03.indd 22 14/7/2014 11:40:35 AM