21ENGLISH |TROUBLESHOOTINGSymptom RemedySound cannot be heard. • Adjust the volume to the optimum level.• Check the cords and connections.“PROTECT” appears and nooperations can be done.Check to be sure the terminals of the speaker wires are insulated properly, thenreset the unit. If this does not solve the problem, consult your nearest servicecenter.• Sound cannot be heard.• The unit does not turn on.• Information shown on thedisplay is incorrect.Clean the connectors. ( 2)The unit does not work at all. Reset the unit. ( 3)• Radio reception is poor.• Static noise while listening tothe radio.• Connect the antenna firmly.• Pull the antenna out all the way.“MEMORY FULL” appears. The tag memory of HD Radio receiver and SiriusXM Vehicle Tuner is full.“iPod FULL” appears. The connected iPod/iPhone memory is full.“NO TAG FNC” appears. The connected iPod does not support iTunes tagging function.“TAG ERROR” appears. The unit is unable to complete transferring the tagged information to the iPod.“NA FILE” appears. Make sure the disc contains supported audio files. ( 20)“NO DISC” appears. Insert a playable disc into the loading slot.“TOC ERROR” appears. Make sure the disc is clean and inserted properly.“PLEASE EJECT” appears. Reset the unit. If this does not solve the problem, consult your nearest servicecenter.Disc cannot be ejected. Press and hold M to forcibly eject the disc. Be careful not to drop the disc when itis ejected. If this does not solve the problem, reset the unit. ( 3)“READ ERROR” appears. Copy the files and folders onto the USB device again. If this does not solve theproblem, reset the USB device or use another USB device.“NO DEVICE” appears. Connect a USB device, and change the source to USB again.About HD Radio™ Technology• Program Service Data provides song name, artist,station ID, and other relevant data streams.• Adjacent to traditional main stations are HD2/HD3 Channels, providing new original formats onthe FM dial.• HD Radio broadcasts deliver crystal clear, CD-likedigital audio quality to consumers.• iTunes® Tagging provides users the means to“tag” broadcast radio content for later review andpurchase from the iTunes® Store.About iHeartRadio• iHeartRadio® is a third-party service, therefore the specifications aresubject to change without prior notice. Accordingly, compatibilitymay be impaired or some or all of the services may becomeunavailable.• Some iHeartRadio® functionality cannot be operated from this unit.About Bluetooth• Depending on the Bluetooth version of the device, some Bluetoothdevices may not be able to connect to this unit.• This unit may not work with some Bluetooth devices.• Signal conditions vary, depending on the surroundings.• For more information about Bluetooth, visit the following website:www.kenwood.com/cs/ce/MORE INFORMATION