LaCie 301231 - Firewire Slim DVD±RW Drive User Manual

LaCie 301231 - Firewire Slim DVD±RW Drive User Manual Manual pdf 23 page image

5. TroubleshootingIn the event that your LaCie DVD+/-RW Drive is not working correctly, please refer to the following checklist to find out wherethe problem is coming from. If you have gone through all of the points on the checklist and your drive is still not workingcorrectly, please have a look at the FAQs that are regularly published on our Web site – www.lacie.com. One of theseFAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent softwareupdates will be available.If you need further assistance, please contact LaCie Technical Support (see 6. Contacting Customer Service for details).Manual UpdatesLaCie is constantly striving to give you the most up-to-date, comprehensive User’s Manuals available on the market. It is ourgoal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of yournew device.If your manual does not reflect the configurations of the product that you purchased, please check our Web site for the mostcurrent version available.Troubleshootingpage 22LaCie Slim DVD+/-RW DriveUser’s Manual - FireWireThe IssueThe drive is notrecognized.Questions to AskIs the drive’s power on?Does an icon for the drive appearon the computer (On a Mac a CD-ROM must be inserted in the drive)?Are all of the cables connectedsecurely and correctly?Are both ends of the FireWire cableconnected and properly seated?Possible SolutionsCheck to ensure that you have a standard, bus-poweredFireWire port. If you do not, you will need to purchase anexternal power supply or a power sharing cable. Pleaseconsult your LaCie reseller or LaCie Technical Support formore information.Check for an icon on the Desktop (on a Mac, a disc has to beinserted in the drive) or in My Computer (on a PC).Make sure that all the steps in section 2. Getting Connectedhave been followed correctly. Examine the connectionscarefully to ensure that all the cables are inserted in thecorrect orientation and in the correct location.Check both ends of the FireWire cable. Disconnect them, wait10 seconds, and reconnect them. If the drive is still notrecognized, restart your computer and try again.