LaCie 301315U User Manual

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LaCie 301315U User Manual Manual pdf 24 page image

LaCie Hard Disk • Design by neil Poulton TroubleshootingUser Manual page If your LaCie hard disk is not working correctly, please re-fer to the following checklist to determine the source of theproblem. If you have gone through all of the points on thechecklist and your drive still does not work properly, pleasecheck the FAQs that are regularly published on our website –www.lacie.com. One of these FAQs may provide an answer toyour specific question. You can also visit the downloads page,where the most recent software updates will be available.If you need further assistance, please contact your LaCie re-seller or LaCie Customer Support (see section 5, Contacting Cus-tomer Support for details).Manual UpdatesLaCie strives to give you the most up-to-date, comprehensiveuser manuals available on the market. It is our goal to provideyou with a friendly, easy-to-use format that will help you quicklyinstall and utilize the many functions of your new device.If your user manual does not reflect the configuration of theproduct you purchased, please check our website for the mostcurrent version of the user manual.www.lacie.com4. TroubleshootingMac TroubleshootingProblem Question SolutionThe drive is not recog-nized by the computer.Does an icon for the drive ap-pear on the desktop?There should be an icon for the LaCie drive on the desktop. If thedrive does not appear, follow the rest of the Troubleshooting tips toisolate the problem.Does your computer’s con-figuration meet the minimumsystem requirements for usewith this drive?See section 1.2. Minimum System Requirements for more information.Is the drive’s power supplyconnected and turned on?Make sure that the power supply is properly connected (see section2.1. Connecting The Power Supply), that the drive has been turned on bypressing the On/Off/Auto button the back of the drive, and that theoutlet the power supply is connected to is also turned on.Did you follow the correctinstallation steps for the spe-cific interface and operatingsystem.Review the installation steps in section 2.1. Connecting The Power Supplyand section 2.2. Connecting the Interface Cable.Are both ends of the FireWire,eSATA or USB cables firmlyattached?Check both ends of the FireWire, eSATA or USB cables and make surethat they are fully seated in their respective ports. Try disconnecting thecables, waiting 10 seconds, and then reconnecting them. If the drive isstill not recognized, restart your computer and try again.Have the USB, eSATA orFireWire drivers been installedcorrectly and enabled?Open Apple System Profiler and click on the Devices and Volumestab. If your device is not listed, recheck the cables and try the othertroubleshooting tips listed here.Is there a conflict with otherdevice drivers or extensions?Contact LaCie Technical Support for help.