LaCie 301871U User Manual
Also see for Network Space MAX: Quick install guideDatasheetUser manualDatasheetQuick install guide
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Contents
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LaCie Network Space • DESIGN BY NEIL POULTON Contacting Customer SupportUser Manual page 32Before You Contact Technical SupportRead the User Manual and review the Troubleshooting section.Try to isolate the problem. If possible, make the drive the onlyexternal device on the CPU, and make sure that all of the cablesare correctly and firmly attached.If you have asked yourself all of the pertinent questions in thetroubleshooting checklist, and you still can’t get your LaCie driveto work properly, contact us via the contacts on the followingpage. Before contacting us, make sure that you are in front ofyour computer and that you have the following information onhand:Information Where to Find InformationLaCie Network Space serial number Located on a sticker at the back of drive or on the original packagingLaCie Network Space file formatMac users: Select the hard drive icon and press Command + I, or pressthe Control key and choose Get Info.Windows users: Right click the hard drive icon and select Properties.Macintosh/PC modelMac users: Click on the Apple icon in the menu bar and select Aboutthis Mac.Windows users: Right click My Computer and select Properties >General.Operating system versionProcessor speedComputer memoryThe brands and models of other internal and externalperipherals installed on my computerMac users: Click on the Apple icon in the finder bar and select About thisMac. Select More Info... The Apple System Profiler will launch and willlist your internal and external peripherals.Windows users: Right click My Computer and select Properties >Hardware.6. Contacting Customer Support |
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