LaCie 301894 User Manual
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Contents
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LaCie petit Hard Disk Contacting Customer SupportUser Manual page 20Before You Contact Technical Support1. Read the manuals and review section 5. Troubleshooting.2. Try to isolate the problem. If possible, make the drive the onlyexternal device on the CPU, and make sure that the cable iscorrectly and securely attached.If you have asked yourself all of the pertinent questions in the trou-bleshooting checklist, and you still can’t get your LaCie drive to workproperly, contact us at www.lacie.com. Before contacting us, makesure that you are in front of your computer and that you have thefollowing information on hand:6. Contacting Customer SupportInformation Where to Find InformationLaCie hard drive serial number Located on a sticker at the back of drive or on the original packagingMacintosh/PC modelMac users: Click on the Apple icon in the menu bar and select About ThisMac.Windows users: Right click My Computer and select Properties > General.Operating system versionProcessor speedComputer memoryThe brands and models of other internal and external pe-ripherals installed on your computerMac users: Click on the Apple icon in the finder bar and select About ThisMac. Select More Info... The Apple System Profiler will launch and will list yourinternal and external peripherals.Windows users: Right click My Computer and select Properties > Hard-ware. |
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