LaCie Bigger Disk Extreme User Manual

Also see for Bigger Disk Extreme: Quick start guide User manual

LaCie Bigger Disk Extreme User Manual Manual pdf 46 page image

7. Troubleshootingpage 45LaCie Bigger Disk ExtremeUser’s ManualThe ProblemThe drive is notrecognized by thecomputer.Questions to AskDoes your computer’sconfiguration meet the minimumsystem requirements for use withthis drive?Is the drive’s power supplyconnected and turned on?Did you follow the correctinstallation steps for the specificinterface and operating system.Is there an icon for the driveappear on the desktop?Are both ends of the FireWirecable firmly attached?Possible SolutionsCheck section 2.1. Minimum System Requirements – MacUsers for more information.Make sure that the power supply is properly connected (seesection 3.1. Connecting The Power Supply), that the drivehas been turned on by pressing the On/Off button the frontof the drive, and that the outlet the power supply isconnected to is also turned on.Review the installation steps under 3.2. Connecting TheInterface Cable – 3.2.1. Mac Users.There should be an icon for the LaCie drive on the desktop.Open Apple System Profiler and click on the Devices andVolumes tab. If your device is not listed, follow the rest of theTroubleshooting tips to isolate the problem.•Disconnect the FireWire cable, wait 10 seconds and thenreconnect.•Ensure that the FireWire connectors are properly aligned.FireWire cables can only be inserted one way. Make surethat they are correctly oriented.•Check that the FireWire connectors are straight and fullyseated int he FireWire ports.•Only use certified FireWire cables, such as the cablesprovided with your LaCie drive.If you have followed all of these steps and the drive is stillnot recognized, shut down your computer, wait 3 to 5minutes, restart your computer and try again.7.1. Mac Users