LaCie Desktop Hard Disk User Manual

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LaCie Desktop Hard Disk User Manual Manual pdf 19 page image

LaCie Desktop Hard DiskUser ManualTroubleshootingPage 19If your LaCie Desktop Hard Disk is not workingcorrectly, please refer to the following checklist to de-termine the source of the problem. If you have gonethrough all of the points on the checklist and yourdrive still does not work properly, please check theFAQs that are regularly published on our website –www.lacie.com. One of these FAQs may provide ananswer to your specific question. You can also visit thedownloads page, where the most recent software up-dates will be available.If you need further assistance, please contact yourLaCie reseller or LaCie Customer Support (see section6, Contacting Customer Support for details).Manual Updates■LaCie strives to give you the most up-to-date, com-prehensive user manuals available on the market. It isour goal to provide you with a friendly, easy-to-useformat that will help you quickly install and utilize themany functions of your new device.If your user manual does not reflect the configurationof the product you purchased, please check our websitefor the most current version of the user manual.www.lacie.com5. TroubleshootingProblem Question AnswerThe drive is not recog-nized by the computer.Has the drive been formatted? Make sure that the drive has been formatted properly. Please seesection 3, Formatting and Partitioning.Does your computer’s operatingsystem support the file system?Check your computer’s documentation and see section 3, Format-ting and Partitioning.Is there an icon for the drive in MyComputer?Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive. If the drive does not appear, follow therest of the Troubleshooting tips to isolate the problem.Does your computer’s configurationmeet the minimum system require-ments for use with this drive?See section 1.2, Minimum System Requirements for more infor-mation.Is the drive’s power supply con-nected and turned on?Make sure that the power supply is properly connected (see section2.1, Turning the Drive On), that the drive has been turned on andthat the outlet the power supply is connected to is working.Did you follow the correct installa-tion steps for the specific interfaceand operating system?Review the installation steps on section 2.2, Connecting the USB2.0 Cable5.1. Troubleshooting for Windows Users