LaCie USB 2.0 PCI Card • DESIGN BY SISMO Contacting Customer SupportUser Manual page 11Before You Contact Technical Support✦ Read the manual.✦ Try to isolate the problem.If you still can’t get your LaCie PCI Card to work properly, con-tact us via the provided Web link. Before contacting us, makesure that you are in front of your computer and that you have thefollowing information on hand:✦ Your card’s serial number✦ Computer brand and model✦ Operating system and version✦ Amount of memory installed✦ Names of CD or DVD drives installed on your computer✦ Names of any other devices installed on your computer5. Contacting Customer Support