LaCie d2 Manual

Also see for D2 BLU-RAY XL: Specifications User manual Quick install guide Brochure & specs User guide

Contents

LaCie d2 Manual Manual pdf 20 page image

6. TroubleshootingIn the event that your LaCie Hard Drive is not working correctly, please refer to the following checklist to find out where theproblem is coming from. If you have gone through all of the points on the checklist and your drive is still not working correctly,please have a look at the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs may providean answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be available.If you need further assistance, please contact LaCie Technical Support (see pages 22 - 23 for details).Problem Questions to Ask Possible SolutionsThe drive is not recognized. Is the drive formatted? Make sure the drive has been formatted.Is the file system supported by your Check the documentation for your OperatingOperating System? System.Does an icon for the drive appear Check for an icon on the Desktop (on a Mac)on the computer? or in My Computer (on a PC).Is the drive powered up? Check the drive’s power cable.Make sure the Power LED is on.Are both ends of the USB cable Check both ends of the USB cable.connected and properly seated? Disconnect them, wait 10 seconds,and reconnect them. If the drive is still notrecognized, restart your computer andtry again.Has the correct drive installation Review the installation procedure describedprocedure been followed? in Chapter 3. Setting Up Your LaCie Hard Drive.Are the USB drivers installed On a PC, from the Start menu, go intocorrectly and enabled? Settings > Control Panel > System > DeviceManager tab > (For Windows 2000 and XP,the tab is Hardware > ) Hard Disk to verifythat the drivers have been installed andenabled. Your new drive should be listed.On a Macintosh, use the Extensions Managerto verify that the driver (LaCie USB Support)has been installed and enabled. The check boxnext to the driver should be checked.Troubleshootingpage 20LaCie d2 USB Hard Drive