LaCie d2 User Manual
Also see for D2 BLU-RAY XL: SpecificationsUser manualQuick install guideBrochure & specsUser guide
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Contents
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LaCie d2 Blu-ray DriveUser ManualTroubleshootingPage 295. TroubleshootingIn the event that your LaCie d2 Blu-ray Drive is notworking correctly, please refer to the following checklistto find out where the problem is coming from. If youhave gone through all of the points on the checklist andyour drive is still not working correctly, please have alook at the FAQs that are regularly published on ourWeb site – www.lacie.com. One of these FAQs mayprovide an answer to your specific question. You can alsovisit the drivers pages, where the most recent softwareupdates will be available.If you need further assistance, please contact LaCieTechnical Support (see 6. Contacting Customer Sup-port for details).Manual Updates LaCie is constantly striving to giveyou the most up-to-date, comprehensive User’s Manu-als available on the market. It is our goal to provide youwith a user-friendly, informative format that will helpyou quickly install and utilize the many functions ofyour new device.If your manual does not reflect the configurations ofthe product that you purchased, please check our Website for the most current version available.Problem Question SolutionThe drive is notrecognized.Is the drive’s power on? Check to see that all of the power cords are properly connected and thatthe switch on the rear of the drive is turned on. If you are using a surgeprotector, make sure that it is switched on, too.Does an icon for the drive appearon the computer (a disc must beinserted in the drive)?PC: Check for an icon on our My Computer folder (a disc has to beinserted in the drive) .Mac: The icon should appear on your desktop. If not, verify that thedrive is recognized by the computer in your System Profiler (from theFinder, click on the Apple and select About this Mac/More info).Are all of the cables connectedsecurely and correctly?Make sure that all the steps in 2. Connecting Your LaCie d2 Blu-rayDrive have been followed correctly. Examine the connections carefullyto ensure that all the cables are inserted in the correct orientation andin the correct location.Are both ends of the FireWire orUSB cable connected and properlyseated?Check both ends of the FireWire and USB cable. Disconnect them,wait 10 seconds, and reconnect them. If the drive is still not recognized,restart your computer and try again.Are the FireWire or USB driversinstalled correctly and enabled?To check drivers, right click your My Computer folder, select the Hard-ware tab, and click on Device Manager.If your device is not listed, recheck the cables and try the other trouble-shooting solutions listed here.If you cannot see the device, recheck the cables and try the othertroubleshooting solutions listed here. |
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