12. Warranty and Support90 PLM+ SERIES Operation Manual rev 3.0.112. Warranty and support12.1. GeneralThis product is manufactured by Lab.gruppen, and it is warranted to be free from any defects caused bycomponents or factory workmanship, under normal use and service, for a period of ten (10) years from date ofpurchase from an authorized Lab.gruppen dealer. If the product fails to perform as specified during the warrantyperiod, Lab.gruppen will undertake to repair, or at its option, replace this product at no charge to its owner,provided the unit is returned undamaged, shipping prepaid, to an authorized service facility or to the factory.This warranty shall be null and void if the product is subjected to: repair work or alteration by a person otherthan those authorized by us; mechanical damage including shipping accidents; war, civil insurrection, misuse,abuse, operation with incorrect AC voltage; incorrect connections or accessories; operation with faulty associatedequipment; or exposure to inclement weather conditions. Damage due to normal wear and tear is not coveredby the warranty. Units on which the serial number has been removed or defaced will not be eligible for warrantyservice. Lab.gruppen shall not be responsible for any incidental or consequential damages. Lab.gruppen’sresponsibility is limited to the product itself. Lab.gruppen takes no responsibility for any loss due to cancellationof any events, or rent of replacement equipment or costs due to a third party’s or customer’s loss of profit, or anyother indirect cost or losses however incurred. Lab.gruppen reserves the right to make changes or improvementsin design or manufacturing without assuming any obligation to change or improve products previouslymanufactured. This warranty is exclusive, and no other warranty is expressed or implied. This warranty does notaffect the customer’s statutory rights.International WarrantiesPlease contact your supplier or distributor for this information, as rights and disclaimers may vary from countryto country.12.2. Technical assistance and service12.2.1. International serviceIf your Lab.gruppen product requires repair, contact your Lab.gruppen dealer or distributor, visithttp://labgruppen.com/support or contact Lab.gruppen by phone or email to obtain details for the nearestauthorized service center.