P A Y C L O C K & F A C E I N U S E R ’ S G U I D E76Software TroubleshootingThe following section contains common questions and problems aswell as their appropriate resolutions.To view a complete list of common problems and their solutionsplease visit our knowledge base located online at:http://support.lathem.comIssue ResolutionWhat is the password tologin to the software?The default password is “lathem”.If you have changed the default password, and can’tremember your new password, contact the help deskfor assistance in resetting your password.How do I add a missingpunch?See page 52 - Maintaining Employee Timecards.How do I export payperiod data?See page 60 - Exporting Data.How do I close a payperiod?See page 60 - Closing the Pay Period.How do I changePayClock to a multi-usersystem?See page 28 - Setting up a Multi-User System.How do I re-open aclosed pay period?See page 61 - Re-Opening a Closed Pay Period.How do I set PayClockto automatically poll theFaceIN terminal?See page 73 - Automatic Polling.