Magenta HD-One DX Quick Reference & Setup Manual

Contents

Magenta HD-One DX Quick Reference & Setup Manual Manual pdf 2 page image

Contents 4. Troubleshooting4.1 Common ProblemsMost issues with the HD-One DX/DX500 Series can be resolved by checking theCategory cable terminations and ensuring that they are pinned to the T568B wiringspecification. However, other problems may arise. Below are solutions to the mostcommon issues:Chapter Page1. Specifications...................................................................................................22. Introduction ........................................….........................................................32.1 Overview................................................................................….................32.2 Equipment You May Also Need..........................................................…....32.3 Compatible Cabling ........................................................................…...….3 Problem:Solution:No video.• Check that both units are powered.• Power units in the sequence noted in section 3.2.1.• Ensure the Category cable is terminated to the T568B wiring standard.• Some HDMI sources can take up to 5 minutes to initialize and willnot output video signals during this time.• Cell phones may cause interference at close range and causethe video to be interrupted or lost. All devices may need to bepower cycled if video is lost.• If using protected content, ensure all connected devices are HDCPcompliant.• Ensure the maximum distance has not been exceeded.• Other troubleshooting tips include trying a better quality Categorycable, disabling deep color at the source and reducing the resolution.3. Setup and Installation.......................................… ......................................….43.1 Cabling Considerations...............................................................................43.2 Making the Connections.....................................................................…....53.2.1 Connections and Setup in General .......................................……......53.2.2 Connections on the Transmitter and Receiver…..............………..…..54. Troubleshooting...........................................................................................…64.1 Common Problems ....................................................................................6Appendix A. Cabling Pinouts.........................................….....................................6Problem:Solution:Poor video quality.• Ensure the Category cable is terminated to the T568B wiring standard.• Check for faulty or poor quality HDMI cables.• Ensure the display is compatible with the source.• Other troubleshooting tips include using an alternative source andreducing the resolution.Appendix A. Cabling Pinouts© 2014 by tvONE All rights reserved.tvONEContinental Approach, Westwood Ind. Est.Margate, Kent CT9 4JG UKThis document and the tvONE products to which it relates, and the copyright in each, is the property oftvONE. Neither the document nor the products may be reproduced by any means, in whole or in part,without the prior written permission of tvONE. tvONE makes no warranty or representation, eitherexpress or implied, with respect to this software or documentation, including their quality, performance,merchantability, or fitness for a particular purpose. As a result, this software or documentation arelicensed "as is" and you, the licensee, are assuming the entire risk as to their quality and performance.In no event will tvONE be liable for direct, indirect, special, incidental, or consequential damages arisingout of the use of or inability to use the software or documentation.Magenta Research and the Magenta Research logo are trademarks of tvONE .All other brands, product names, and trademarks are the property of their respective owners.61CHAPTER 4: Troubleshooting.MAGENTA HD-ONE DX/DX500 HDMI EXTENDER

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