34ENTROUBLESHOOTINGTroubleshooting GuideIf the TV does not perform properly when operated as instructed in this User Manual, check the following chart andall connections once before calling for service.5Symptom RemedyTVNo power Be sure the power cord is plugged in.If a power failure occurs, unplug the power cord for 30 minutes to allow the TV toreset itself.••No picture or soundCheck if the power is on.Check if the right input mode is selected.View other TV channels. The problem might be limited to the broadcasting station.Turn off the power and wait for about 1 minute, then turn on the TV again.••••No color View other TV channels. The problem might be limited to the broadcasting station.Adjust the “Color” in the main menu.••Sound OK, picture poorElectrical interference from nearby appliances may affect picture quality.Adjust “Contrast” and “Brightness” in the main menu.View other TV channels. The problem might be limited to the broadcasting station.•••Ghosts,lines or streaks inpictureElectrical interference from nearby appliances may affect picture quality.View other TV channels. The problem might be limited to the broadcasting station.••Different color marks on TVscreenMove your TV away from nearby electric appliances. Turn off the power and wait30 minutes before turning it back on.View other TV channels. The problem might be limited to the broadcasting station.••Picture OK, sound poor View other TV channels. The problem might be limited to the broadcasting station.Check if the audio cable is plugged in correctly .••CAPTIONCaptions are displayed as awhite box.No caption is displayed in theClosed Caption-supportedprogram.Interference from buildings or weather conditions may cause captioning to beincomplete.Broadcasting station may shorten the program to insert advertisement.The closed caption decoder cannot read the information of the shortenedprogram.••No caption is displayed whenplaying the discs or cassette tapecontaining captions.The disc or cassette tape may be illegally copied, or the caption signal might nothave been read during copying.•Black box is displayed in thescreen. The text mode is selected for caption. Select “CC-1”, “CC-2”, “CC-3”, “CC-4” or “Off”.•Note:The LCD panel is manufactured to provide many years of useful life. Occasionally a few non active pixels may appear as a fixed point ofblue, green or red. This is not to be considered a defect in the LCD screen.Some functions are not available in specific modes, but this is not a malfunction. Read the description in this user manual for moredetails on correct operations.••