43ENOTHERSIf the unit does not perform properly when operated as instructed in this manual, check the unit, consulting thefollowing checklist.TroubleshootingProblem SolutionNo power - Check if the AC cord is properly connected.- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.No sound or picture - Check if the connected TV is turned on.- Check if the connections are made securely and correctly.- Check whether the connected TV or other device supports HDCP. (This unit will notoutput a video signal unless the other device supports HDCP.)- Check whether the output format of this unit (HDMI FORMAT) matches thesupported input format of other connected device.- Set “HDMI Video Resolution” setting other than “Auto” or “1080p24”.Distorted picture - Sometimes a small amount of picture distortion may appear.This is not a malfunction.- Connect this unit directly to the TV. If the RCA audio / video cables are connectedto a VCR, pictures may be distorted due to the copy right protection system.Completely distorted pictureor black / white picture withBD / DVD- Make sure the disc is compatible with this unit.No sound or distorted sound - Adjust the volume.- Check if speakers are connected correctly.- Check the HDMI connections.- Check the settings in “Audio” menu.- This unit does not support LPCM 192 kHz 5.1ch.Picture freezes momentarilyduring playback- Check the disc for fingerprints / scratches and clean with a soft cloth wiping fromcenter to edge.- Clean the disc.Disc cannot be played back - Clean the disc.- Ensure the disc label is facing up.- Check if the disc is defective by trying another disc.- Cancel the ratings control or change the control level.- Insert a correct disc that can be played back on this unit.SD Memory Card cannot beread- The format of the card does not match that accepted by this unit or the card is notcompatible.No return to start-up screenwhen disc is removed- Reset this unit by turning it off, then on again.The unit does not respond tothe remote control- Aim the remote control directly at infrared sensor window on the front panel.- Reduce the distance to infrared sensor window.- Replace the batteries in the remote control.- Re-insert the batteries with their polarities (+ / - signs) as indicated.Buttons do not work or theunit stops responding- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10seconds.The unit does not respond tosome operating commandsduring playback- Operations may not be permitted by the disc.Refer to the instructions of the disc.The unit cannot read BD /DVD/ CD- Condensation? (Let sit 1 or 2 hours)- You are attempting to playback a disc other than one with one of the Logos onpage 15.- Wipe the dirt off the disc or replace the disc.Angle does not switch - The angle cannot be switched for BD / DVD which do not contain multiple angles.In some cases multiple angles are only recorded for specific scenes.Playback does not start whenthe title is selected- Check the settings in “Parental” menu.The password for rating levelhas been forgotten- Enter the default password “4737”, then your forgotten password will be cleared.Note• Some functions are not available in specific modes, but this is not a malfunction. Read the description in thismanual for details on correct operations.• Some functions are prohibited on some discs.INTRODUCTION CONNECTIONS PLAYBACK F UNCTION SETUP OTHERS