MuxLab 500416-POE-US Installation Manual

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MuxLab 500416-POE-US Installation Manual Manual pdf 52 page image

© MuxLab Inc. HDMI 4x4 Matrix Switch, HDBT Installation GuidePage 526.Product Warranty PolicyItems Under Warranty - Company PolicyMuxLab guarantees its products to be free of defects in manufacturing and workmanship for the warranty period from the date of purchase. If thisproduct fails to give satisfactory performance during this warranty period, MuxLab will either repair or replace this product at no additionalcharge, except as set forth below. Repair and replacement parts will be furnished on an exchange basis and will be either reconditioned or new.All replaced parts and products become the property of MuxLab. This limited warranty does not include repair services for damage to the productresulting from accident, disaster, misuse, abuse, or unauthorized modifications or normal decay of battery driven devices. Batteries, if includedwith the product, are not covered under this warranty.Limited warranty service can be obtained by delivering the product during the warranty period to the authorized MuxLab dealer from whom youpurchased the product, or by sending it to MuxLab. MuxLab will not accept any such product for repair without a Return Material Authorizationnumber (RMA#) issued by its Customer Service Department and a proof of purchase date. If this product is delivered to MuxLab by mail, youagree to assume risk of loss or damage in transit, to prepay shipping charges to the warranty service location, and to use the original shippingcontainer or equivalent.THE ABOVE LIMITED WARRANTY IS THE ONLY WARRANTY COVERING YOUR MUXLAB PRODUCT. THERE ARE NO OTHERWARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOTAPPLY TO YOU.IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER, YOUR SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT ASPROVIDED FOR ABOVE. IN NO EVENT SHALL MuxLab BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING ANY LOSS OFPROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF ORINABILITY TO USE THIS PRODUCT, EVEN IF MUXLAB OR AN AUTHORIZED MuxLab DEALER HAS BEEN ADVISED OF THEPOSSIBILITY OF SUCH DAMAGES; NOR WILL MUXLAB BE LIABLE FOR ANY CLAIM BY ANY OTHER PARTY. SOME STATESDO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMERPRODUCTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOUSPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.Warranty PeriodsAny product found to be defective within three (3) months of invoice, including one (1) month shelf life, may be returned for replacement by anew unit or a satisfactory repair within one (1) month of receiving any returned product. The customer must provide MuxLab with the serialnumber and proof of purchase of the defective unit being returned. All R.M.A.’s issued are subject to inspection by MuxLab, and will be returnedto customer if not properly package – units must be returned in original container or equivalent. MuxLab will not accept any such product forrepair without an authorization for its Technical Support department and without a return authorization number issued by MuxLab CustomerService department. For credit & replace R.M.A., customer will be liable to pay replacement invoice if defective products are not returned.Product more than six months old, including shelf life.The defective unit must be returned prepaid to MuxLab and then the unit will be repaired or if repair is not possible, replaced by an equivalentunit and returned to the customer within one (1) month of receiving any returned product. There is no charge for repair (parts and labor) duringthe full warranty period.Items Defective and not under WarrantyFor products which are no longer under warranty the policy is repair and return. An amount of 25% of the products published list price at thetime of purchase will be charged. Customer must issue a purchase order to cover the cost of repair.Each unit will be returned to the customer within one (1) month from receipt of the unit by MuxLab. The defective unit must be returned prepaidto MuxLab. The repaired unit will be returned to the customer FOB MuxLab. The repaired unit has a 90 day warranty.MuxLab Inc.8495 Dalton RoadMount Royal, QuebecCanada H4T 1V5Tel.: +1 (514) 905-0588 Fax: +1 (514) 905-0589Toll Free (North America): 877 689-5228URL: www.muxlab.comE-mail: videoease@muxlab.com

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