PAGE 46 REFERENCEBefore Calling Service PersonnelCheck the following guide for the possible cause of a problem before contacting service.Symptoms and CorrectionSymptomNo power.The power is on, butthe DVD player doesnot work.No picture.No sound.The playback picture is poor.The DVD player doesnot start playback.The remote controldoes not work properly.Cause• The power cord is disconnected.• No disc is inserted.• The TV is not set to receive DVD signaloutput.• The video cable is not connectedsecurely.• The connected TV power is turned off.• The equipment connected with theaudio cable is not set to receive DVDsignal output.• The audio cables are not connectedsecurely.• The power of the equipment connectedwith the audio cable is turned off.• The Digital Audio Output is set to thewrong position.• The disc is dirty.• No disc is inserted.• An unplayable disc is inserted.• The disc is placed upside down.• The disc is not placed within the guide.• The disc is dirty.• A menu is on the TV screen.• The Rating level is set.• The remote control is not pointed at theremote sensor of the DVD player.• The remote control is too far from theDVD player.• There is an obstacle in the path of theremote control and the DVD player.• The batteries in the remote control areexhausted.Correction• Plug the power cord into the wall outletsecurely.• Insert a disc. (Check that the DVD or,audio CD indicator in the DVD display islit.)• Select the appropriate video input modeon the TV so the picture from the DVDplayer appears on the TV screen.• Connect the video cable into the jackssecurely.• Turn on the TV.• Select the correct input mode of theaudio receiver so you can listen to thesound from the DVD player.• Connect the audio cable into the jackssecurely.• Turn on the equipment connected withthe audio cable.• Set the Digital Audio Output to thecorrect position, then turn on the DVDplayer again by pressing the POWERbutton.• Clean the disc.• Insert a disc. (Check that the DVD, oraudio CD indicator in the DVD display islit.)• Insert a playable disc. (Check the disctype, color system and Regional code.)• Place the disc with the playback sidedown.• Place the disc on the disc tray correctlyinside the guide.• Clean the disc.• Press the SETUP button to turn off themenu screen.• Cancel the Rating function or changethe rating level.• Point the remote control at the remotesensor of the DVD player.• Operate the remote control within about23 ft (7 m).• Remove the obstacle.• Replace the batteries with new ones.