42GBSYMPTOMS AND CORRECTIONCheck the following guide for the possible cause of a problem before contacting service.BEFORE CALLING SERVICE PERSONNELReferenceSYMPTOM CAUSE CORRECTIONNo power. • The power cord is disconnected • Plug the power cord into the wall outlet securely.The power is on, but the DVD player does notwork.• No disc is inserted. • Insert a disc. (Check that the DVD or, audio CDindicator in the DVD display is lit.)No picture • The TV is not set to receive DVD signal output. • Select the appropriate video input mode on theTV so the picture from the DVD player appearson the TV screen.• The video cable is not connected securely. • Connect the video cable into the jacks securely.• The connected TV power is turned off. • Turn on the TV.No sound • The equipment connected with the audio cableis not set to receive DVD signal output.• Select the correct input mode of the audioreceiver so you can listen to the sound from theDVD player.• The audio cables are not connected securely. • Connect the audio cable into the jacks securely.• The power of the equipment connected with theaudio cable is turned off.• Turn on the equipment connected with theaudio cable.• The Digital Audio Output is set to the wrongposition.• Set the Digital Audio Output to the correctposition, then turn on the DVD player again bypressing the POWER button.The playback picture is poor • The disc is dirty. • Clean the disc.The DVD player does not start playback • No disc is inserted. • Insert a disc.(Check that the DVD, or audio CDindicator in the DVD display is lit.)• An unplayable disc is inserted. • Insert a playable disc. (Check the disc type, colorsystem and Regional code.)• The disc is placed upside down. • Place the disc with the playback side down.• The disc is not placed within the guide. • Place the disc on the disc tray correctly inside theguide.• The disc is dirty. • Clean the disc.• A menu is on the TV screen. • Press the SETUP button to turn off the menuscreen.• The Rating level is set. • Cancel the Rating function or change the ratinglevel.The remote control does not work properly. • The remote control is not pointed at the remotesensor of the DVD player.• Point the remote control at the remote sensor ofthe DVD player.• The remote control is too far from the DVDplayer.• Operate the remote control within about 23 ft(7m).• There is an obstacle in the path of the remotecontrol and the DVD player.• Remove the obstacle.• The batteries in the remote control areexhausted.• Replace the batteries with new ones.