NCD Xplora Series Installation Manual
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288TroubleshootingProblems Caused by Faulty HardwareNCD terminals have four major components: base, monitor, keyboard,and mouse. If found to be faulty, the base and/or monitor must bereturned for repair. The mouse and/or keyboard are replaceable.Isolating Faulty ComponentsOne of the best ways of tracking down hardware problems is to swapcomponents among compatible terminals. Swapping components letsyou determine which component is faulty.For example, if a keyboard appears to be faulty, turn off the terminal,disconnect the keyboard, and connect a keyboard from another NCDterminal. If the second keyboard works, you know that the problem iswith the first keyboard and not with another component, such as thekeyboard controller in the base.Mouse TroubleshootingMost mouse problems are caused by a dirty mouseball or a looseconnection between the mouse cable and the base. If you haveproblems using your mouse:1. Check the mouse cable connector. Make sure it is firmly connectedto the base’s mouse connector.2. Turn the mouse upside down and remove the ball. Clean the balland its socket, and reassemble the mouse.3. Clean your mouse pad or the area of the desk where your mousesits.Monitor TroubleshootingGenerally, if the monitor is out of focus, too bright, or too dark, adjustthe monitor’s brightness and contrast knobs. Each monitor model hasits own set of controls. Check the monitor operating booklet for moreinformation about your monitor.Base TroubleshootingA flashing power indicator indicates there is a hardware problem inthe base.If you find you must return a base for repair, send it in the sameconfiguration as when it failed.In Case of TroubleIf you encounter difficulties, you can send e-mail or a FAX to NCDTechnical Support or contact them by phone.For information on services available from NCD Technical Support,contact your NCD representative or send mail to info@ncd.com. |
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