NEC DS1000 IntraMail Feature Handbook

Also see for DS2000 IntraMail: User guide Feature handbook User guide Feature handbook Feature handbook

Contents

NEC DS1000 IntraMail Feature Handbook Manual pdf 119 page image

Transfer to a MailboxDS1000/2000 IntraMail Feature Handbook Chapter 1: Features ◆ 1131Transfer to a MailboxDescriptionAn extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personalmessage for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the callercan state their business and not have to call back later. It saves the caller time and cuts down on unnecessarytelephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists aswell as other co-workers.Enhanced Mailbox TransferWith Enhanced Mailbox Transfer, when the transferring extension leaves a message before hanging up thesystem will record two separate messages. One message will be from the transferring extension; the otherfrom the transferred caller. Each message has the correct Caller ID assigned.Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entiregreeting for the called extension’s mailbox. The greeting will restart as soon as the system connects thecaller to the Transfer destination’s mailbox. Without Enhanced Mailbox Transfer, the caller would hear apartial greeting (depending on the timing of the transfer).OperationTransferring your call to a Co-Worker’s MailboxTo transfer your active call to a co-worker’s mailbox:1. Press ICM.2. Dial your co-worker’s mailbox number (e.g., 301 for extension 301).■ You can optionally press a Hotline or Call Coverage key instead of pressing ICM and dialing a mailbox.3. Press MW.4. Press SPK to hang up.■ To optionally transfer a call to co-worker’s mailbox without first ringing their phone, press MW before dial-ing their mailbox number. (This is the only procedure you can use to transfer to a Guest Mailbox.)■ To transfer a call to a co-worker’s mailbox from a single line telephone, use the following procedure:Hookflash + Dial *8 + Dial the co-worker’s mailbox + Hang up.