NEC Express5800 Maintenance Manual

Also see for NEC Express5800 Series: User guide User guide User guide User guide Configuration guide

Contents

NEC Express5800 Maintenance Manual Manual pdf 46 page image

5. TroubleshootingChapter 1 Maintenance5.8 When OS is in Operation[?] Windows operation is unstable Have you installed the Starter Pack?→ If the network driver is installed after OS is installed, Windows operation may become unstable. Installthe Starter Pack by referring to the description about how to install the Starter Pack for each OS in"Installation Guide (Windows)".[?] After the system is restored from the backup tool, Windows is misbehaving→ Update the system by using EXPRESSBUILDER (refer to Chapter 2 Installing the Bundled Software in"Installation Guide (Windows)".[?] Fails to be recognized on network Is the cable connected properly?→ Securely connect the proper cable to the network port on the rear of the server. Additionally, make surethat the cable conforms to the network interface standards. Have you completed protocol and services settings?→ Verify that the network driver for the server network controller has been installed. Also verify that protocolsuch as TCP/IP or various services have been properly specified. Are transfer rate settings correct?→ Verify that the transfer rate and duplex mode are the same as those of the connecting hubs.[?] Unable to open HELP file of BACS→ This BACS cannot open HELP window. However, it does not affect performance and operation ofnetwork communication.[?] RX dropped packets occurs when Linux system is started→ Although RX dropped packets may occur at system startup, it does not affect system operation. Ifdropped packet occurs during system operation or while the communication is being disconnected,check system and network environments.[?] Event ID16:The following message may be registered in Windows Event Log.Event level : ErrorEvent source : WHEA-LoggerEvent ID : 16Description : Critical hardware error occurred.Component : PCI Express root portError source : Boot(The rest is omitted.)→ Even if this message is registered in Windows Event Log, since the retry operation was successful inhardware and firmware, there is no problem. Use the system as it is.Express5800/A1040b, A2040b, A2020b, A2010b Maintenance Guide46