NEC UX5000 Installation Manual

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NEC UX5000 Installation Manual Manual pdf 67 page image

UX5000 Issue 1.0Multimedia Conference Bridge Installation Manual 5 - 39______________________________________________________________________________________________________________________________________________________________________SECTION 7 M AINTENANCEMaintenance provides access to View Logs, Update Firmware and Card Reset.These options allow administrators to view log files, update the firmware and reset thePVAU.7.1 View LogsThe View Logs window, accessed from the Maintenance window, allowsadministrators to view the log files. Log messages are generated during theexecution of the Multimedia Conference Bridge application. The log files canbe used for maintenance purposes and are primarily used by technicians fordetecting a problem area in the application.The Conference Bridge application generates three types of log files. Thesefiles contain the log messages generated by three of the followingcomponents of the conference bridge application. (Refer to 6.1.5 Log Settings(Debug Levels) on page 5-29 for a description for setting log levels.)Interface Logs are logs regarding the interface layer of the Web Interface application.Application Logs are logs regarding application messages, which are logged by theCall Flow component of the Multimedia Conference Bridge application.Engine Logs are logs regarding the Conference Engine component. Any logmessage, generated by the Conference Engine, is logged (if the log setting is otherthan None).Select Log file to View: Use the pulldown menu to select the log file type and pressthe Download button to download the log file.✎ A technician may request the client, who is located in a differentgeographical area, to send the log files after downloading the file. Thiswill help the technician to debug the system and provide a solution to aproblem the user may be experiencing.Figure 5-27 View Logs Window