NECCSD Information Services C-3The Technical Support Center is available 24 hours a day,7 days a week. for the following support. System hardware — toll-free phone support is limited tothe length of the standard warranty. Preinstalled software — toll-free phone support for90 days from the time of your first call to the NECCSDTechnical Support Center.For software support after the initial 90 days or hardwaresupport after the warranty period, the charges are per inci-dent. You can charge these fees to either a MasterCard orVISA credit card.Please have your system name, model number, serial num-ber, and as much information as possible about the problemavailable before calling.Outside the U.S. or Canada, please contact your local NECoffice or their dealers.NECCSD Customer Assistance CenterNECCSD offers Customer Service for extended warrantyand contract information, spare parts ordering, warrantyclaims, repair services, and service authorizations.Direct assistance is available Monday through Friday from8:30 a.m. to 8:00 p.m. Call the NECCSD Customer Assis-tance Center, toll free, at 1-888-632-9128 (U.S. and Canadaonly).NECCSD FaxFlash ServiceU.S. and Canada: (888) 329-0088International: (978) 635-6090
