en17Eliminating minor faults yourselfBefore you call customer service:Please check whether you can eliminate the fault yourself based on the followinginformation.Customer service will charge you for advice – even if the appliance is still underguarantee!Fault Possible cause Remedial actionTemperature differsgreatly from the setvalue.In some cases it is adequateto switch off the appliancefor 5 minutes.If the temperature is too high waita few hours and check whetherthe temperature has approachedthe set value.If the temperature is too low checkthe temperature again the next day.The light does notwork.The bulb is defective. Replace bulb. Fig. 0/B1. Switch the appliance off.2. Pull out mains plug or switch offfuse.3. Remove bulb cover from the rear.4. Change the bulb.(Replacement bulb: 220–240 V a.c., E14 bulb holder, seedefective bulb for wattage.)Light switch isjammed.Check whether it can be moved.Fig. 0/AFloor ofthe refrigeratorcompartment is wet.The condensationchannels or drainagehole are blocked.Clean the condensation channelsand the drainage hole. See chapterCleaning the appliance. Fig. .The frozen food isfrozen solid.Loosen frozen food with a bluntobject. Do not use a knife or pointedobject.The freezercompartment hasa thick layer of frost.Defrost the freezer compartment(see chapter Defrosting). Alwaysensure that the freezer compartmentdoor is closed properly.