User Guide www.neo-europe.comPage 32TroubleshootingNo Power Check if battery had installed properlyMake sure you have switched the player onNo Sound Make sure volume is not on 0 position and theconnection to earphone is validPlease make sure the earphone is cleanDamaged MP3 files may have noise and even cannotbe playedStrange characters ondisplayMake sure you have chose correct languageFM has bad performance Adjust place of player and earphoneSwitch off power appliance nearbyEarphone can be used as antennaCannot Download Music Check USB cable, and make sure the player isproperly connected to the PCCheck if the driver has well installedMake there is still blank memory