TROUBLESHOOTINGIf these tips and solutions do not help solve the issue or if you have any otherquestions, or just want to say hello, get in touch with us at wecare@nocry.com.Battery is not chargingPossible solution 1: Firstly, check the fast charger is properly connected to thewall socket. And when putting your battery to charge, make sure that the batteryclicks into the charger, like when changing the battery. The battery won’t startcharging unless there is a ‘click’.Possible solution 2: Don’t use the battery to the point where it is completely flat.When the battery charge indicator shows one triangle (see page 20), take thebattery out and place it to charge. Running a battery down to empty willdiminishes the life of the battery over time. Charging it as soon as the battery liferuns low will ensure that the battery holds its charge for the maximum amount oftime possible while in use.Possible solution 3: To ensure that the batteries are being charged correctly, try tokeep them at a temperature around 65-75 °F. They shouldn’t be allowed to gobelow 60°F or above 80°F. Charging outside of this temperature range willshorten battery life, limiting the time the battery can hold its charge while in use.Anvil is stuckPossible solution: Clean the anvil using a soft dry cloth with alcohol to get rid ofany dirt, oil, or alien debris that may obstruct the anvils movement. If the anvil isstill unresponsive after cleaning, you may need to replace your anvil. Taking it toyour nearest repairman is your best bet, alternatively you can always contact us onwecare@nocry.com.22