12mynugeni.comTroubleshootingSteamer• Use only distilled or purified water. If you live in a hard water area, we highly recommend using only distilled waterin your steamer. Hard water will clog the steam intake mechanism and decrease steam performance.• The steamer hold 19 ounces of water and will run up to 28 minutes per tank depending on steam output setting andaccessory being used.• Upon the first use of your steamer, it may make a little clicking sound as the pump starts to engage. This is normal,and could take up to 20 seconds before emitting steam. After this, you will enjoy one of the fastest boiler heat timesin the market.Tips For Optimal Performance• Steamer not emittingsteam.a. No power a. Ensure power cord is securelyconnected to outlet, solid greenindicator light should illuminate• Steam output is weakb. Water tank is empty or lowa. Use nozzle cleaning tool to clear build-up from steam ports and nozzle tipsb. Refill water tank - see instructions onp.8c. Use paper clip to poke through centeropening to release blockage.Problem Cause Solution• Surfaces becomeextremely wet orremain dirty aftersteaminga. Steam cloth or cover may besaturated & dirty.b. Steam cloth or cover may bedamagedc. Water is not absorbed whenbrush accessory or bare nozzle isused alonea. Replace with clean, dry cloth or cover.c. Steam nozzle, or extension hosenot connected properlya. Mineral deposit build-up in unitb. Water tank is empty or lowc. Air valve on water tank lid isblockedb. Replace damaged cloth or cover.c. Use separate dry towel or rag to wipeaway loose grime and excess water asyou steam clean.b. Refill water tank - see instructions onp.8c. Carefully reinstall components -ensuring proper alignment and secureconnections that are fully “snapped”in - see instructions on p.8OnlineHelpVideos