ENW415-1345 / D / 05.01.17 45maintenance12.0 maintenance! WARNING• Turn off the gas and electrical power before servicing the appliance.• Appliance may be hot. Do not service until appliance has cooled.• Do not use abrasive cleaners.• Do not paint the pilot assembly.This appliance and its venting system should be inspected before use and at least annually by a qualifiedservice person. The following suggested checks should be performed by a qualified technician. The appliancearea must be kept clear and free of combustible materials, gasoline, or other fl ammable vapors and liquids.The fl ow of combustion and ventilation air must not be obstructed.A. In order to properly clean the burner and pilot assembly, remove the logs, rocks, and/or glass to exposeboth assemblies.B. Keep the control compartment, media, burner, air shutter, opening, and the area surrounding the logsclean by vacuuming or brushing at least once a year.C. Check to see that all burner ports are burning. Clean out any of the ports which may not be burning or arenot burning properly.D. Check to see that the pilot fl ame reaches the sensor and large enough to engulf the fl ame sensor and/orthermocouple or thermopile.E. Replace the cleaned logs, rocks, or glass. Failure to properly position the media may cause carbon whichcan be distributed inside of the firebox and on exterior surfaces surrounding vent termination.F. Check to see that the main burner ignites completely on all openings when turned on. A 5 to 10 secondtotal light-up period is satisfactory. Service as required.G. Check the gaskets on the sides, top, and bottom of the door is not broken or missing. Replace ifnecessary.H. If for any reason the vent air intake system is disassembled, re-install, and re-seal per the instructionsprovided for the initial installation.I. Cleaning the safety barrier may be necessary due to excessive lint / dust from carpeting, pets, etc. Simplyvacuum using the brush attachment.J. Ensure the relief system performs effectively. Check that the gasket is not worn or damaged. Replace ifnecessary.Caution: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper anddangerous operation. Verify proper operation after servicing.note:12.1 annual maintenance! WARNING• This appliance will require maintenance which should be planned on an annual basis.• Service should include cleaning, battery replacement, venting inspection and inspection of the burner,media, and firebox. Refer to the door removal section and remove the door as instructed.• Carefully remove media if necessary (logs, glass, brick panels, etc.).• Using a vacuum with soft brush attachment, gently remove any dirt, debris, or carbon build up from thelogs, fi rebox, and burner. For glass media, follow the installation instructions for pre-cleaning.• Gently remove any build-up on the pilot assembly including thermopile, thermocouple, flame sensor, andigniter (if equipped).Clean flame sensor using a fi ne emery cloth or a synthetic scrub pad (such as Scotch-Brite™) to remove anyoxides. Clean the pilot assembly using a vacuum with a soft brush attachment. It is important that the pilotassembly is not painted.note:• Annual maintenance should be performed by a qualified service technician• The fi rebox becomes very hot during operation. Let the appliance cool completely or wear heat resistantgloves before conducting service.• Never vacuum hot embers.• Do not paint the pilot assembly