Napoleon BIP500RB Instruction Manual

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Napoleon BIP500RB Instruction Manual Manual pdf 12 page image

www.napoleongrills.com12ENTroubleshootingProblem Possible Causes SolutionLow heat / Low flamewhen valve turned tohigh.For propane - improper lightingprocedure.For natural gas - undersized supplyline.For both gases - improper preheating.Ensure lighting procedure is followed carefully.All gas grill valves must be in the off positionwhen the tank valve is turned on. Turn tankon slowly to allow pressure to equalize. Seelighting instructions.Pipe must be sized according to installationcode.Preheat grill with both main burners on highfor 10 to 15 minutes.Excessive flare-ups/uneven heat.Sear plates installed incorrectly.Improper preheating.Excessive grease and ash build on searplates and in drip pan.Ensure sear plates are installed with the holestowards the front and the slots on the bottom.See assembly instructions.Preheat grill with both main burners on highfor 10 to 15 minutes.Clean sear plates and drip pan regularly. Donot line pan with aluminum foil. Refer tocleaning instructions.Burners burn with yellowflame, accompanied bythe smell of gas.Possible spider web or other debris, orimproper air shutter adjustment.Thoroughly clean burner by removing. Seegeneral maintenance instructions. Open airshutter slightly according to combustion airadjustment instructions. (This must be doneby a qualified gas installer.)Flames lift away fromburner, accompaniedby the smell of gas, andpossibly difficulties inlighting.Improper air shutter adjustment. Close air shutter slightly according tocombustion air adjustment instructions. (Thismust be done by a qualified gas installer.)Rear and Side burnerswill not light with theigniter, but will light witha match.Dead battery / or installed incorrectly.Loose electrode wire or switchterminal wires.Lifting flames on burner.Replace with premium heavy duty battery.Check that electrode wire is firmly pushedonto the terminal on the back of the igniter.Check that the lead wires from the moduleto the ignition switch (if equipped) are firmlypushed onto their respective terminals.Close air shutter slightly - see previousproblem.Main burner will not lightwith the igniter, but willlight with a match.Jet-fire outlet is dirty or clogged. Clean jet-fire outlet with a soft bristle brush.Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internalvibrations in the regulator and does not affectthe performance or safety of the gas grill.Humming regulators will not be replaced.Burners will not crosslight each other.Dirty or corroded cross light brackets. Clean or replace as required.“Paint” appears to bepeeling inside lid orhood.Grease build-up on inside surfaces. This is not a defect. The finish on the lid andhood is porcelain, and will not peel. Thepeeling is caused by hardened grease, whichdries into paint-like shards, that flake off.Regular cleaning will prevent this. See cleaninginstructions.