Napoleon CLEARion Series Installation And Operation Manual

Also see for CLEARion NEFBD50H: Installation and operation manual Installation and operation manual Quick start guide

Napoleon CLEARion Series Installation And Operation Manual Manual pdf 27 page image

ENW415-1767 / F / 07.20.18 27troubleshooting8.0 troubleshooting! WARNING• Turn off the appliance completely and let cool before servicing. Only a qualified service person should serviceand repair this electric appliance.symptom problem solutionDim or no flame. Flame brightness not selected. See “operation” section.Flame LEDs are burnt out. Inspect the LED and replace, if necessary.Main PCB board is burnt out. Inspect the main PCV board and replace, if necessary.Ember bed isnot glowing ordimming.Brightness not selected. See “operation” section.Ember LEDS are burnt out. Inspect the ember bed LEDs and replace, if necessary.Main PCB board is burnt out. Inspect the main PCV board and replace, if necessary.No warm aircoming out of theappliance.Heater setting not selected. See “operation” section.Heater has been locked out. See “operation” section.Room temperature is higher thanappliance setting (if set to roomtemperature).Reset temperature setting.Appliance has overheatedand safety thermal switch hastripped.Unplug power or turn off the circuit breaker. Allow for applianceto cool for 15 minutes.Heater is burnt out. Inspect the blower and heater and replace, if necessary.Appliance turnsoff and will notturn on.House circuit breaker hastripped.Reset house circuit breaker.Appliance’s fuse has blown. Replace the fuse.Appliance has overheatedand safety thermal switch hastripped.Unplug power or turn off the circuit breaker, allow appliance tocool for 15 minutes to reset the thermal switch, then plug in theappliance or turn the breaker on.Appliance will notcome on whenpower button/switch is put intothe “on” position.Appliance is not plugged into anelectrical outlet.Check plug, and plug in the appliance if necessary.Hard wire connections are notcorrect (if applicable).See “hard-wiring installation” section.Appliance has overheatedand safety thermal switch hastripped.Unlug power or turn off the circuit breaker, allow applianceto cool for 15 minutes, then plug in the appliance or turn thebreaker on.Circuit board is burnt out. Inspect the circuit board and replace, if necessary.Remote controldoes not work.Low/dead batteries. Replace batteries in remote control.Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.Heater shuts offautomatically.Room is too warm. The heater has a built-in thermostat so it will shut offautomatically once the pre-set temperature is reached. It willalso turn on automatically if the room temperature drops belowthe pre-set temperature.Touch panel /Remote controldoes not workThe front glass is moved ornot secured properly.Unplug the appliance, if the appliance is recessed to the wall,shut off house circuit breaker. Ensure the front glass is in thecorrect location and is sitting flat to the appliance touch panel.After 10 seconds, plug or turn on the appliance to reset it.Care must be taken when removing and disposing of any broken glass or damaged components. Be sure tovacuum up any broken glass from inside the appliance before operation.If the thermal switch has tripped, the appliance will emit a beeping sound.note:PCBPCB

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