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www.napoleongrills.com16ENTroubleshootingProblem Possible Causes SolutionLow heat / Low flame whenvalve turned to high.For propane - improper lightingprocedure.For natural gas - undersized supplyline.Ensure lighting procedure is followed carefully. Thevalve must be in the off position when the tank valve isturned on. Turn tank on slowly toallow pressure to equalize. See lightinginstructions.Pipe must be sized according to installation code.Burners burn with yellowflame, accompanied by thesmell of gas.Possible spider web or other debris. Thoroughly clean burner venturi. See generalmaintenance instructions.Burner will not light with theigniter, but will light with amatch.Dead battery / or installed incorrectly.Loose electrode wire or switchterminal wires.Improper gap at electrode tip.Replace with heavy duty battery.Check that electrode wire is firmly pushed onto theterminal on the back of the igniter. Check that the leadwires from the module to theignition switch (if equipped) are firmly pushed ontotheir respective terminals.The gap can be adjusted by bending the tip in or out.Until a spark is achieved.Burner will not stay lit whencontrol knob is released.Knob not being held in long enough.Too windy.Glass or debris in ignition area of theburner preventingthermocouple from being fullyengulfed in flame.Dirty thermocouple or thermocoupleconnection.Faulty thermocouple or valve.Thermocouple must have time to heat up – hold theknob in for 30 seconds after the burner lights, thenreleaseUnit will shut down if winds are greater than 10mph(16km/h). Either locate to different area or use when itis less windy.Ensure there is no glass or other debris in ignition area,and that the small hole below the thermocouple isunobstructed.Clean the thermocouple and clean the connectionbetween the valve and thermocouple. Ensure theconnection is properly tightened.Replace thermocouple and / or valve.Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internalvibrations in the regulator and does not affect theperformance or safety of the gas heater.Humming regulators will not be replaced.Burner output on “high”setting is too low. (Rumblingnoise and fluttering blueflame at burner surface.)Lack of gas.Supply hose is pinched.Dirty or clogged orifice.Spider webs or other matter in venturitube.Propane regulator in “low flow” state.Check gas level in propane cylinder.Reposition supply hose as necessary.Clean burner orifice.Clean out venturi tube.Ensure lighting procedure is followed carefully. Allvalves must be in the off position when the tank valveis turned on. Turn tank on slowly to allow pressure toequalize. See lighting instructions. |
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