ENW415-1454 / B / 06.26.15228.0 TROUBLESHOOTINGSYMPTOM PROBLEM TEST SOLUTIONDim or no flame Flame LED’s are burnt outMain PCB Board burnt outInspect the LED and replace them if necessaryInspect the Main PCB Board and replace if necessaryEmber bed is notglowing or dimmingEmber LED’s are burnt outMain PCB Board burnt outInspect the ember bed LED’s and replace if necessaryInspect the Main PCB Board and replace if necessaryNo warm air comingout of applianceHeater has overheatedRoom temperature is higherthan the appliance setting (ifit is set to room temperature)Heater is burnt outUnplug power or turn-off the circuit breaker, allow appliance tocool for 15 minutesReset temperature settingInspect the blower and heater and replace it if necessaryAppliance turns offand will not turn onAppliance has overheatedand safety thermal switch hastrippedUnplug power or turn-off the circuit breaker, allow appliance tocool for 15 minutes to reset the thermal switch, then plug in orturn it on.House circuit breaker hastrippedAppliance’s fuse has blownReset house circuit breakerReplace the fuseAppliance will notcome on whenswitch is flipped toONAppliance is not plugged intoan electrical outletCheck plug and plug it inAppliance has overheatedand safety thermal switch hastrippedCircuit board is burnt outUnplug power or turn-off the circuit breaker, allow appliance tocool for 15 minutes, then plug in or turn the breaker on.Inspect the circuit board and replace it if necessaryRemote controldoes not workLow batteries Replace batteries in remote controlHeater shuts offautomaticallyRoom is too warm The heater has a built-in thermostat so it will shut offautomatically once the pre-set temperature is reached. It willalso turn on automatically if the room temperature drops belowthe pre-set temperatureLED Flashing Appliance has overheatedand safety thermal switch hastrippedUnplug power or turn off the circuit breaker, allow appliance tocool for 15 minutes, then plug in or turn the circuit breaker on.Power Failure Appliance has returned todefault settingsRe-program appliance to original settings.! WARNINGTURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY AQUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.