Napoleon PRESTIGE II 750 Manual

Also see for PRESTIGE II 750: Instructions User manual Manual

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Napoleon PRESTIGE II 750 Manual Manual pdf 13 page image

13www.napoleongrills.comTroubleshootingProblem Possible Causes SolutionLow heat / Low flame whenvalve turned to high.Improper lighting procedure.Improper preheating.Ensure lighting procedure is followed carefully. All gas grillvalves must be in the off position when the tank valve is turnedon. Turn tank on slowly to allow pressure to equalize. Seelighting instructions.Preheat grill with both main burners on high for 10 to 15minutes.Excessive flare-ups/unevenheat.Sear plates installed incorrectly.Improper preheating.Excessive grease and ash build onsear plates and in drip pan.Ensure sear plates are installed with the holes towards thefront and the slots on the bottom. See assembly instructions.Preheat grill with both main burners on high for 10 to 15minutes.Clean sear plates and drip pan regularly. Do not line pan withaluminum foil. Refer to cleaning instructions.Burners burn with yellowflame, accompanied by thesmell of gas.Possible spider web or other debris. Thoroughly clean burner by removing. See generalmaintenance instructions.Burner will not light with theigniter, but will light with amatch.Dead battery / or installed incorrectly.Loose electrode wire or switchterminal wires.Wrong replacement igniter.Improper gap at electrode tip.Replace with heavy duty battery.Check that electrode wire is firmly pushed onto the terminalon the back of the igniter. Check that the lead wires from themodule to the ignition switch (if equipped) are firmly pushedonto their respective terminals.One spark systems must use a one spark igniter.Ensure that the collector box is tight and the gap between theelectrode end and the collector box is between 1/8” - 3/16”(3mm-5mm). The gap can be adjusted by bending the box inor out.Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal vibrations in theregulator and does not affect the performance or safety of thegas grill. Humming regulators will not be replaced.Burners will not cross lighteach other.Plugged ports along back of burner. Clean burner ports. See burner maintenance instructions.“Paint” appears to be peelinginside lid or hood.Grease build-up on inside surfaces. This is not a defect. The finish on the lid and hood is porcelain,and will not peel. The peeling is caused by hardened grease,which dries into paint-like shards, that flake off. Regularcleaning will prevent this. See cleaning instructions.Burner output on “high”setting is too low. (Rumblingnoise and fluttering blueflame at burner surface.)Lack of gas.Supply hose is pinched.Dirty or clogged orifice.Spider webs or other matter inventuri tube.Check gas level in propane cylinder.Reposition supply hose as necessary.Clean burner orifice.Clean out venturi tube.Infrared burner (if equipped)flashes back (during operationthe burner abruptly makesa loud “whoosh” sound,followed by a continuousblow-torch type sound andgrows dim.)Ceramic tiles overloaded with greasedrippings and build-up. Ports areclogged.Burner overheated due to inadequateventilation (too much grill surfacecovered by griddle or pan.)Cracked ceramic tile.Leaking gasket surrounding theceramic tile, or a weld failure in theburner housing.Turn burner off and allow to cool for at least two minutes.Relight burner and burn on high for at least five minutes oruntil the ceramic tiles are evenly glowing red.Ensure that no more than 75% of the grill surface is covered byobjects or accessories. Turn burner off and allow to cool for atleast two minutes, then relight.Allow burner to cool and inspect very closely for cracks. If anycracks are found, contact your authorized Napoleon dealer toorder a replacement burner assembly.Contact your authorized Napoleon dealer for instructions onordering a replacement burner assembly.