Napoleon WF 18 Manual
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7Problem Possible Causes SolutionDry spots on waterfallsurface.Insufficient flow. Increase flow by opening water flow valve.Surface not cleanedproperly.Clean with liquid TSP (or TSP Substitute) to remove oily residue.Lights not working. Lights not plugged in. Plug lights into nearest electrical receptacle.UV-light not plugged in. Plug UV-light into nearest electrical receptacle.UV-light not working.(optional)Improper start-up procedure. Ensure surface of waterfall is wet before starting by spraying with water orwashing with wet cloth.Bulb(s) are broken. Replace light bulb(s).Bulb no longer good. Replace UV-light bulb.Water leaking on floor.Water level too high. Check that the basin drain is hooked-up properly and not blocked,preventing water from escaping. Ensure that there is adequate drop fromthe fountain to the basin. Also check that the float valve is working properlyand not overfilling the basin.Leaking connection. Check all connections and ensure they are tight. If leaking, re-tighten.Weld leaking in waterfallhousing.Inspect waterfall thoughly and ascertain exactly where the leak is comingfrom. Drain all water, and dry thoroughly. Apply a bead of clear silicone tothe inside surface of the weld. Let stand 24 hours before re-filling withwater.Plugged ports in manifold. Turn off water and remove manifold tube. Inspect and clean. See cleaninginstructions.Water leaking out sides ofwaterfall.Wipe the sides of the waterfall frame with an oiled(WD40) rag to repel water.TROUBLESHOOTINGDrain is gurgling. Insufficient drop fromfountain to basin.Ensure there is at least 1” per foot drop from the fountain outlet to the basininlet.P-trap created in drain line. Ensure that there is a consistent slope from the fountain outlet to basin inletwithout a dip that would trap water.Certain drain configurationsmay have a tendency togurgle.Reduce the flow through the flow control valve, or loosen the white fitting inthe left hand drain (loosen a couple of turns at a time, and then test).Water dripping from lipof top retainer.Decorative panel is nottouching front lip of retainer.Remove the panel and flex out the panel tension springs. Ensure positivetension on panel. Replace the decorative panel.Water not flowing. Pump not plugged in. Plug pump into nearest GFI protected receptacle.Insufficient water level. Add water to recommended level. Pump must be submerged by 1-2” at alltimes.Pump is “vapour-locked”. The pump may have an air bubble in it, preventing it from pushing waterthrough. Unplug the pump, and plug it back in several times, or momentarilyturn the valve to the purge setting.Water flow control valveturned off.Turn valve to on position.Sediment filter plugged. Replace filter.Pump burned out. Replace pump.Waterfall appears tobe rusting.High concentration of iron inwater.The waterfall and components are made entirely of stainless steel andcannot rust. Use CLR remover to clean the iron deposits off the affectedareas and refill the waterfall with the recommended distilled water.Burrs on edges of LUXIDIOpanel.Turn off the water. Remove the burr on the edge of the groove with a utilityknife. |
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