Figure 3-1 Managing the features with *99 voice menu ............................................................................................................ 3-2Figure 3-2 Menu for a trunk incoming call (with the account code verified for identification) ................................................. 3-3Figure 3-3 Menu for a trunk incoming call (with the handset's phone number verified for identification) ................................ 3-4

Voice Menu

Basic Operation

Calling the Operator

Calling an Outside Party

Extension Features

Speed Dialing

Hotline

Call Pickup and Call Pickup Blocking

Call Waiting

Call Hold

Call Transfer

Call Parking

On-the-fly Recording

Call Forking

Secretary Assistance

Direct Inward System Access (DISA)

Barge-In

Do not Disturb

Incoming Call Number Binding

Appendix: Feature Codes

New Rock Technologies OM20 User Manual

user manual

contents of table

Overview

Equipment Structure

Figure 1-1 OM10 Front Panel

OM20

Table 1-8 Pins and Indicators for FXS and FXO of OM20

OM100

Figure 1-5 OM100 Front Panel

OM200

Figure 1-7 OM200 Front Panel

Figure 1-8 OM200 Back Panel

Figure 1-9 Schematic Diagram for Front Panel of OM200 Dual-Chassis System

Figure 1-10 Schematic Diagram for Back Panel of OM200 Dual-Chassis System

Parameter Setting

Logon

Buttons Used on OM Web-based Utility

Figure 2-3 Network Configuration Interface

Dialing Rules

Figure 2-4 Dialing rule configuration interface

Auto Attendant

Extension

Figure 2-7 Others configuration interface of analog extension

IP Ext

Department

Figure 2-10 Registration configuration interface of IP extension

Trunking

IP Trunk

IP Trunk Registration

System

Characteristics of line

Greeting

Recording

Call Record

Functional keys

Tones

Advanced Configuration

Figure 2-23 Inferface of system advanced configuraiton

Media

Figure 2-24 Configuration interface of media

Table 2-23 Codec Methods Supported by OM

SIP related configuration

Routing Table

Figure 2-27 Illustrative interface for routing configuration

Table 2-26 Routing Table Format

Application Examples of Routing Table

Digit Map

Tie trunk

Figure 2-29 Configuration interface of tie trunk

Table 2-31 Intelligent Routing Table

Encrypt

Log management

Figure 2-33 System Status Interface

Call message

System tool

Software upgrade

Configuration import

Configuration export

Restore factory settings

Logout

Appendix

Amendment Records

Installation and Configuration Process Overview

Localizing the System

Local Network Connectivity

Factors which will effect voice quality

Static or Dynamic IP address for devices

Connecting the Components

Installing the OM20

Logon to the OM20

Verifying the Firmware Version

Activating the Phones using PIN

Installing the ATA

Logon to the ATA

Configuring the OM20 for ITSP Connectivity

Configuring the OM20 for PSTN Connectivity

Configuring the Inbound Handling – Auto Attendant

Configuring the Inbound Handling – DID

Configuring the Inbound Handling – Key System

Configuring the Outbound Handling

Configuring the ATA

Configuring the ATA to Register to OM20

Configuring the IP Phones

Configuring the Advance Features

Assigning the Attendant Extensions

Making an Auto Attendant with Multi-Level IVR

Making an Auto Attendant with Scheduled Routing Rules

Customizing the Music for Call Hold

Selecting a Preferred Audio Codec

IP Extensions

Activating the Voice Mail

Making Changes to the Digit Map

Selecting the impedance of FXO ports

Selecting the Call progress tone plan

Making Change to the Ports

Multi-Sites Deployment

Registering Remote IP Phones to the OM20

Registering the Remote ATA to the OM20

Installation Guide and User Training

Troubleshooting

Collecting Information

Incoming call on FXO gateway is always disconnected

Frequently Ask Questions

Assistance in Fault Analysis

OM200G

OM80E

OM80

OM50