Chapter 8 Troubleshooting2 Image Output to a PC Monitor- 32 -2 Image Output to a PC MonitorTrouble Check pointNo image appears. • Check that the cables are connected securely.• Check that the cables are connected to the specified locations correctly.• Check that the DS camera head is connected correctly.• Check that the C mount cap is removed from the DS camera head.• Check that the subject is placed within the viewfield of the microscope orthe lens.• Check that the optical path of the microscope is in the camera side.• Check that the USB peripheral equipments such as the USB port, addedUSB interface board, USB hub are based on the USB 2.0.• Check that the hub connecting the USB port and the DS-U2 is within alevel in the tree structure. Using a hub within a level is recommended.• Check that the cable connecting the USB port and the DS-U2 is basedon the USB 2.0.• Check that the version of the OS is appropriate for the product. Theproduct is not compatible with the Macintosh.• Applicable OS: Windows XP, Professional Service Pack 2 (SP2)• Check that the application software in use is compatible with the DS-U2.• Check that exposure is set correctly using the application software.⇒ Refer to the instruction manual for the application software.Fixed images appearon the screen.• Check that the camera cable is connected correctly.